Healthcare Security & Visitor Services Specialist

Virtua Health; Willingboro Township (NJ); On-site; USD 32,000 - 46,000; Full time

Job description

Safeguard, patrol, and monitor buildings, grounds, and property for the purpose of protecting lives, property, prevent theft, fire, vandalism, and unauthorized entry while abiding by and enforcing Virtua policy and procedure. Assist visitors, patients, vendors, and staff providing excellent customer services, hospitality, and a positive experience. Conduct weapon screening at public entrances with approved technology. Provide accurate information, directions and respond to all emergency situations. Escalate emergency situations to law enforcement as needed. Monitor alarms and security cameras.

Position Responsibilities

Perform the duties associated with all assigned posts, including but not limited to walking and mobile security and safety rounds; stationary posts; traffic control and special assignments. May monitor doors, surveillance cameras, and alarms.

Utilize Health System technology and systems to provide visitor control, input and output data; responsible for weapon screening utilizing handheld wands and the operation of the EVOLV weapon screening system, investigations, incident reports and shift logs; access control; infant protection and the security of sensitive areas.

Effectively communicate (verbal and written) to division team members; officer-in-charge (OIC); immediate supervisor; Nursing Supervisor; Health System security teams; and law enforcement agencies.

Provides directions and when warranted escorts visitors, vendors, patients, and staff to appropriate locations within and outside of the facilities and parking lots. Verify all staff are wearing ID badges and the public (visitors, vendors, contractors, etc.) obtain proper ID bands, passes and badges. Fabricates ID badges. Respond to all major and minor maintenance issues and communicate with the appropriate leadership to resolve the situation.

Respond to emergency situations such as CODE Security and CODE RED alerts. Serve as a 1st level operations responder. Respond to and recognize all hazardous/chemical substance spills. Assist and use of specialized equipment as required.

Position Qualifications Required / Experience Required

2 years security experience preferred.

Ability to stay levelheaded and respond quickly in stressful situations.

Proficient written and oral communication skills

Required Education

HS diploma or equivalent.

Training/Certifications/Licensure

Valid driver’s license required. Must be at least 21 years of age and meet insurance requirements.

NJ Security Officers Registration Act (SORA) certified preferred.