Healthcare Security Officer - Patient Safety & Access

NeighborHealth; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

NeighborHealth is seeking a dedicated Security Officer to patrol the hospital campus, monitor access points, and respond to emergencies while maintaining a calm, professional demeanor. You will verify visitor credentials, document incidents, and assist patients and staff as needed.

Responsibilities include de-escalation, collaboration with Public Safety and local responders, and adherence to policies. CPR/First Aid is required; healthcare security experience is preferred.

Qualifications

• CPR and First Aid certification required.
• Healthcare security experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Patrol assigned areas of the healthcare facility on foot to ensure safety and security.
• Monitor entrances, exits, parking areas, and sensitive/restricted areas.
• Control access by verifying identification and visitor credentials.
• Respond promptly to alarms, emergencies, and incidents, including disturbances or medical emergencies.
• De-escalate conflicts using calm and professional communication.
• Write clear and detailed incident and daily activity reports.
• Assist staff, patients, and visitors with directions and general inquiries.
• Enforce facility policies and procedures in a respectful and professional manner.
• Coordinate with local law enforcement or emergency responders when necessary.
• Monitor CCTV systems and other security equipment.

Skills

Conflict resolution

Situational awareness

Observation skills

Professional demeanor

Customer service

Team collaboration

Education

High school diploma or GED

Job description

NeighborHealth is seeking a dedicated Security Officer to patrol the hospital campus, monitor access points, and respond to emergencies while maintaining a calm, professional demeanor. You will verify visitor credentials, document incidents, and assist patients and staff as needed.

Responsibilities include de-escalation, collaboration with Public Safety and local responders, and adherence to policies. CPR/First Aid is required; healthcare security experience is preferred.