Security Dispatcher

Ochsner Health; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health is seeking a Security Dispatcher to handle internal and external security calls, dispatch officers, and manage emergency communications on the New Orleans campus and regional clinics.

The role requires strong computer skills, clear communication, and the ability to respond swiftly to codes and incidents. A high school diploma and 1 year of dispatcher experience are required, with IAHS certification to be completed within 90 days of hire.

Qualifications

• Requires a High School diploma or equivalent.
• At least 1 year of experience as a telephone operator, dispatcher, or related role.
• IAHSS Certification to be obtained within 90 days of hire/promotion.

Responsibilities

• Answer internal/external calls for Security Operations.
• Dispatch security officers to calls for service and document details.
• Respond to emergency codes and notifications during incidents.

Skills

Computer skills

Verbal & written communication

Analytical skills

Interpersonal skills

Customer service

English language

Education

High School diploma or equivalent

Tools

Windows OS

Data entry

Job description

Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job answers internal/external calls for Security Operations, which average 2-3,000 transactions daily. Answers routine and emergency calls for security assistance while obtaining all necessary information required while dispatching security officers to calls for service as well as making notifications to on duty supervisors. Responds to all emergency situations, all types of Hospital/Clinic codes at any given time, monitors Hospital/Clinic video screens, maintains security log and all associated computer entries; handles all call and on-call for security and emergency preparedness for main campus and regional clinics as well as notifications for security incidents and emergency preparedness issues.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

• Required - High School diploma or equivalent

Work Experience

• Required - 1 year experience as a telephone operator, dispatcher or related experience

Certifications

• Required - International Association for Healthcare Security and Safety (IAHSS) Certification to be obtained within 90 days of promotion/hire

Knowledge Skills And Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
• Good analytical skills
• Excellent communication skills
• Demonstrates Good Judgement
• Strong interpersonal skills
• Strong customer service skills
• Must possess a good command of the English language, along with the ability to speak clearly and distinctly

Job Duties

• Consistently answers calls using standard company greeting.
• Solicit and document information needed from callers to determine level of security assistance and then to dispatch officers to assist callers.
• Responds to all codes/notifications during emergency incidents.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.