Healthcare Scheduling, Connection Advisor Intermediate, Remote, Bilingual Spanish

Lensa; Minneapolis (MN); Remote; USD 45,000 - 65,000; Full time

Job summary

Lensa is seeking a Bilingual Spanish Connection Advisor Intermediate for their remote Connection Center team. This full-time position involves handling incoming calls, confirming patient information, and scheduling appointments. Ideal candidates are experienced in customer service, with strong problem-solving skills and the ability to work independently in a remote setting.

Benefits

Hiring incentive of $500 for eligible candidates

Qualifications

• High School Diploma required; one year of customer service experience preferred.
• Bilingual in Spanish required.
• Experience in a call center setting is beneficial.

Responsibilities

• Answers calls and meets the needs of callers.
• Schedules and manages appointments for patients.
• Handles inquiries and troubleshoots issues.

Skills

Customer Service

Problem Solving

Bilingual Spanish

Education

High School Diploma

Post-secondary education, preferred

Tools

Microsoft Office

Job description

Healthcare Scheduling, Connection Advisor Intermediate, Remote, Bilingual Spanish

Healthcare Scheduling, Connection Advisor Intermediate, Remote, Bilingual Spanish

1 day ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Minnesota Visiting Nurse Agency.

Summary

We are currently seeking aConnection Advisor Intermediate, Bilingual Spanishto join our Connection Center team.This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.

/Working remotely will start after the training period has been completed. //Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus./

• Purpose of this position:*Under general supervision, the Connection Advisor Intermediate answers incoming calls and meetscaller’s needs; confirms all patient demographic information is current and complete, verifies insurance information, schedules, cancels, or reschedules appointments for assigned clinic or services using call center, electronic health record and department technology. Answers inquiries and questions, troubleshoots basic and more complex issues and provides information as needed.
  
  

/A*$**500*hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./

Responsibilities

• Answers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
• Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures
• Handles complex scheduling that often requires multiple appointments or with different providers and modalities
• Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller
• Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
• Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members
• Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
• Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices
• Completes all work assignments within the time allowed
• Requests and processes payments for co-pays, pre-pays, and outstanding balances
• Meets all key performance and call quality standards
• Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
• Performs other duties as assigned, but only after appropriate training
  
  

Qualifications

/*Minimum Qualifications: */

• High School Diploma
• One year data look-up/data entry experience
• Two years’ experience in customer service involving complex analytical problem-solving skills
• One year experience in a call center with emphasis in a customer service/medical industry.
• 6 months of Connection Advisor Associate experience or specialized clinic operational experience
• One year of remote work experience
• Bilingual Spanish
  
  

-OR-

• An approved equivalent combination of education and experience
  
  

/Preferred Qualifications:/

• One year of post-secondary education
• Healthcare Call Center experience
• Working knowledge of Epic cadence and prelude
• Patient registration experience
  
  

/Knowledge/Skills/Abilities:/

• Excellent organizational, analytical, critical thinking, and written and verbal communication skills
• Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds
• Ability to work in a team environment as well as independently
• Critical thinking skills and ability to analyze situations quickly and escalate as needed
• Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations
• Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones
• Basic knowledge of medical terminology and health insurance
• Ability to work in a fast-paced, highly structured, and continually changing environment
• High level of attention to detail
• Active listening skills
• Ability to work independently and remotely
• Ability to become technically competent and are familiar with HHS’s computerized systems and ability basic troubleshooting that support operations
  
  

Title: Healthcare Scheduling, Connection Advisor Intermediate, Remote, Bilingual Spanish

Location: MN-Minneapolis-Downtown Campus

Requisition ID: 250934

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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