Healthcare Scheduling, Connection Advisor Intermediate, Remote

Lensa; Minneapolis (MN); Remote; USD 68,000 - 157,000; Full time

Job summary

A leading health services company is hiring a Connection Advisor Intermediate for their Connection Center. This full-time remote position requires customer service expertise and the ability to manage complex scheduling tasks. With a hiring incentive and supportive team environment, applicants are encouraged to apply to advance their career.

Qualifications

• High School Diploma required.
• 2 years customer service experience needed.
• 1 year call center experience preferred.

Responsibilities

• Answer incoming calls and confirm patient information.
• Schedule, cancel, or reschedule appointments.
• Handle complex scheduling and obtain insurance information.

Skills

Organizational skills

Analytical skills

Communication skills

Problem-solving

Education

High School Diploma

One year of post-secondary education

Tools

Microsoft Office

Electronic health records

Job description

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Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Summary

We are currently seeking a*Connection Advisor Intermediate *to join our Connection Center team.This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week

/Working remotely will start after the training period has been completed. //Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus./

• Purpose of this position:*Under general supervision, the Connection Advisor Intermediate answers incoming calls and meets caller’s needs; confirms all patient demographic information is current and complete, verifies insurance information, schedules, cancels, or reschedules appointments for assigned clinic or services using call center, electronic health record and department technology. Answers inquiries and questions, troubleshoots basic and more complex issues and provides information as needed.
  
  

/A*$**500*hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./

Responsibilities

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters, and takes messages
• Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedure
• Handles complex scheduling that often requires multiple appointments or with different providers and modalities
• Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller
• Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures
• Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members
• Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed
• Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices
• Completes all work assignments within the time allowed
• Requests and processes payments for co-pays, pre-pays, and outstanding balances
• Meets all key performance and call quality standards
• Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
• Performs other duties as assigned, but only after appropriate training
  
  

Qualifications

/*Minimum Qualifications: */

• High School Diploma
• One year data look-up/data entry experience
• Two years’ experience in customer service involving complex analytical problem-solving skills
• One year experience in a call center with emphasis in a customer service/medical industry.
• 6 Months Connection Advisor experience or specialized clinic experience
• One year of remote work experience
  
  

-OR-

• An approved equivalent combination of education and experience
  
  

/Preferred Qualifications:/

• One year of post-secondary education
• Healthcare Call Center experience
• Working knowledge of Epic cadence and prelude
• Patient registration experience
  
  

/Knowledge/ Skills/ Abilities:/

• Excellent organizational, analytical, critical thinking, and written and verbal communication skills
• Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds.
• Ability to work in a team environment as well as independently
• Critical thinking skills and ability to analyze situations quickly and escalate as needed
• Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations
• Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones
• Basic knowledge of medical terminology and health insurance
• Ability to work in a fast-paced, highly structured, and continually changing environment
• High level of attention to detail
• Active listening skills.
• Ability to work independently and remotely
• Ability to become technically competent and are familiar with HHS’s computerized systems and ability basic troubleshooting that support operations
  
  

Title: Healthcare Scheduling, Connection Advisor Intermediate, Remote

Location: MN-Minneapolis-Downtown Campus

Requisition ID: 250839

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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