Healthcare SaaS Technical Lead for Adoption & Support

PerfectServe; United States; Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Remote-first work environment

Health, dental, vision, life insurance

401K with match

Job summary

PerfectServe, a leader in clinical communication solutions, is seeking a Technical Lead to support a portfolio of customers and drive optimization across services. You will provide day-to-day technical support, analyze workflows, and partner with clients to improve adoption and configurations.

Zendesk collaboration and complex issue resolution are core to this role. Ideal candidates have a Bachelor’s degree or equivalent, 1+ years with PerfectServe implementation or support, and 2+ years

Qualifications

• Bachelor’s degree or equivalent experience.
• 1+ years Experience with PerfectServe implementation or support.
• 2+ years Experience supporting SaaS customers or troubleshooting technical workflows.

Responsibilities

• Provide tactical day-to-day technical support to operational contacts.
• Understand clinical workflows and apply PerfectServe solutions to improve them.
• Partner with customer contacts to enhance adoption and optimize configurations.
• Utilize Zendesk to ensure accurate resolution of service requests with Support Center.
• Prepare and analyze reports for business reviews using analytics tools.
• Contribute to product, process and best practice documentation.
• Provide tier-three technical support and collaborate on product feedback.

Skills

Technical skills

Customer-facing

Problem solving

Communication

Education

Bachelor’s degree or equivalent

Tools

Looker

Job description

PerfectServe, a leader in clinical communication solutions, is seeking a Technical Lead to support a portfolio of customers and drive optimization across services. You will provide day-to-day technical support, analyze workflows, and partner with clients to improve adoption and configurations.

Zendesk collaboration and complex issue resolution are core to this role. Ideal candidates have a Bachelor’s degree or equivalent, 1+ years with PerfectServe implementation or support, and 2+ years