Healthcare SaaS Customer Success Manager

Vatica Health, Inc.; EE. UU.; A distancia; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary based on experience

Bonus potential (discretionary)

401k plans

Growth opportunities and advancement

Medical, Dental, Vision insurance

Dependent Care Account

Life insurance, short-term and long- (

Disability insurance

Paid time off (PTO)

Work-life balance

Supportive teams

Descripción de la vacante

Vatica Health, Inc. is seeking a Customer Success Manager I to manage day-to-day relationships with healthcare clients including health plans and large provider organizations.

You will learn Cozeva and Vatica Health solutions for population health, quality, and risk adjustment, acting as a consultative partner to drive adoption and client outcomes. You will collaborate with Product, Implementation, and Provider Engagement teams to resolve client inquiries, gather feedback, and support education

Formación

• Bachelor’s degree or equivalent with relevant experience in healthcare administration or product-facing roles.
• Foundational knowledge of value-based care, population health, quality programs, and risk adjustment (e.g., HEDIS, Medicare Stars).
• Experience with health plans, IPAs, MSOs, or large health systems.
• Ability to learn healthcare software, analyze product use and performance data, and translate client needs into recommendations.

Responsabilidades

• Build relationships with assigned clients and understand their business goals to tailor product capabilities and best practices.
• Review client performance, platform adoption, and account health to identify risks or opportunities.
• Lead routine client check-ins and contribute to business reviews; communicate progress clearly.
• Learn Cozeva and Vatica Health products to enable effective client use of solutions.
• Coordinate resolution across teams for client questions; support onboarding and regulatory activities.

Conocimientos

Healthcare administration

Healthcare technology

Client relationship management

Data analysis

Communication

Problem solving

Travel readiness

Learning new software

Learning healthcare software workflows

Educación

Bachelor's degree or equivalent

Herramientas

Healthcare SaaS platforms

Descripción del empleo

Vatica Health, Inc. is seeking a Customer Success Manager I to manage day-to-day relationships with healthcare clients including health plans and large provider organizations.

You will learn Cozeva and Vatica Health solutions for population health, quality, and risk adjustment, acting as a consultative partner to drive adoption and client outcomes. You will collaborate with Product, Implementation, and Provider Engagement teams to resolve client inquiries, gather feedback, and support education