Revenue Cycle Client Relations Coordinator

AlohaABA; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

AlohaABA is seeking a detail-oriented Revenue Cycle Client Relations Coordinator in the United States. You will manage client accounts, ensure accurate medical billing processes, and maintain strong relationships to support financial performance and client satisfaction.

Responsibilities include handling client inquiries, analyzing revenue cycle data, and collaborating with internal teams to resolve denials and delays while ensuring HIPAA compliance.

Qualifications

• 3+ years in revenue cycle management and client services in healthcare.
• Knowledge of medical billing, insurance reimbursement, and revenue cycle workflows.
• Strong communication, organizational, and interpersonal skills.

Responsibilities

• Be the primary contact for client inquiries related to revenue cycle activities.
• Build and maintain strong client relationships for long-term partnerships.
• Review revenue cycle reports to identify trends, discrepancies, and improvement opportunities.
• Facilitate regular client meetings to provide updates and address issues.
• Collaborate with internal teams to resolve claim denials and payment delays to meet KPIs.
• Send appointment verifications, process insurance billing, and generate weekly reports.

Skills

Medical billing

Revenue cycle

Client relations

Excel

Data analysis

HIPAA compliance

Education

Diploma

Tools

Central Reach

Re-Think

Job description

Overview

We are looking for a detail-oriented and proactive Revenue Cycle Client Relations Coordinator to join our team. In this role, you will be responsible for managing client accounts, ensuring accurate medical billing processes, and maintaining strong relationships to support financial performance and client satisfaction.

Key Responsibilities

• Act as the primary point of contact for client inquiries related to medical revenue cycle activities.
• Build and strengthen client relationships to achieve long-term partnerships.
• Review and analyze revenue cycle reports to identify trends, discrepancies, and opportunities for process improvement.
• Facilitate regular meetings with clients to provide updates on account status, address issues, and ensure overall satisfaction.
• Collaborate with internal teams to resolve claim denials, payment delays, and account discrepancies to ensure KPIs are being met.
• Responsible for sending appointment verifications to clients, processing insurance billing, and generating weekly reports.
• Generate end-of-the-month progress reports for clients and senior leaders within the organization.
• Ensure all client interactions comply with HIPAA and relevant healthcare regulations.
• Support the onboarding of new clients, offering training and guidance on billing processes and systems as needed.
• Support and train clients and support staff on Central Reach and Re-Think software.

Qualifications

• Education: Diploma.
• A minimum of 3 years of experience in revenue cycle management and client services within the healthcare industry.
• Strong knowledge of medical billing, insurance reimbursement, and revenue cycle workflows.
• Excellent communication, organizational, and interpersonal skills, with the ability to manage multiple client accounts simultaneously.
• Proficient in data analysis and reporting, with the ability to present insights to clients in a clear and actionable manner.
• Advanced Excel skills for data analysis and reporting.

Preferred Skills & Experience

• Proven track record of meetings or exceeding quotas and receiving positive customer feedback.
• Problem solving skills with a client-focused approach to resolving billing issues.
• Ability to multitask and juggle several responsibilities simultaneously.