Healthcare Quality Intern (Paid)

The Centers; Cleveland (OH); Hybrid; USD 17,000 - 28,000; Part time

Job summary

The Centers in Cleveland, OH, is offering a part-time intern role in Wellbeing to support data analytics, reporting, and quality improvement initiatives. The position is hybrid with ~15–25 hours per week, daytime hours, and collaborative teams across analytics and quality improvement.

This role focuses on data collection, validation, and creating actionable insights for program evaluation. Ideal candidates are enrolled students or those with 1 year in Public Health or related fields, with strong

Qualifications

• Must be currently enrolled in or have at least 1 year experience in Public Health, Health Informatics, Data Analytics, Business Analytics, MIS, Healthcare Administration, Statistics, or a related field.
• Interest in healthcare data, performance measurement, reporting, or quality improvement.
• Proficiency with Microsoft Office, particularly Excel; beginner to intermediate in R, STATA, SPSS, Tableau.

Responsibilities

• Support data collection, validation, and preparation activities across multiple systems and reporting platforms.
• Help identify trends, patterns, and opportunities through analysis of healthcare and operational data.
• Create and maintain reports, spreadsheets, dashboards, and visualizations that communicate KPIs and metrics.
• Collaborate with team members to ensure data accuracy, completeness, and integrity for reporting and decision-making.
• Participate in quality improvement initiatives by monitoring performance indicators and supporting ongoing measurement activities.

Skills

Healthcare data

Data analysis

Teamwork

Attention to detail

Education

Public Health / Health Informatics / Data Analytics

Tools

Excel

Tableau

R / STATA / SPSS

Job description

About The Centers

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.

Wellbeing

The intern role is designed to expose and challenge students pursuing or interested in a career in data analytics, project management, or a related field. This position will offer a range of successful practices that will build experience working with data, generating value-add reporting, conducting analyses, and interacting with clients and internal stakeholders. Part‑Time: Work hours will be approximately 15-25 hours per week. Hybrid, Flexible Scheduling. Hours: 8:00am-4:30pm

Job Summary

The Quality and Information Analytics Intern supports organizational reporting, quality improvement, and research activities by assisting with data collection, validation, analysis, and visualization across multiple systems. Working collaboratively with analytics and quality improvement staff, this role helps develop reports, dashboards, documentation, and training resources that promote accurate data, effective decision‑making, compliance monitoring, program evaluation, and continuous improvement

Essential Duties and Responsibilities

• Support data collection, validation, and preparation activities across multiple systems and reporting platforms.
• Help identify trends, patterns, and opportunities through analysis of healthcare and operational data.
• Create and maintain reports, spreadsheets, dashboards, and visualizations that communicate key performance indicators and organizational metrics.
• Collaborate with team members to ensure the accuracy, completeness, and integrity of data used for reporting and decision-making.
• Participate in quality improvement initiatives by monitoring performance indicators and supporting ongoing measurement activities.
• Generate reports from Epic and other organizational systems for grant reporting, compliance monitoring, program evaluation, and quality improvement initiatives.
• Contribute to the development and documentation of data management processes, reporting workflows, and standard operating procedures.
• Assist in creating training materials, user guides, and job aids related to reporting tools, dashboards, and electronic health record functionality.
• Support training efforts focused on Epic reporting, quality metrics, Uniform Data System (UDS) measures, data collection tools, and organizational dashboards.
• Support research efforts within the department, helping identify areas of interest, prepare data, and publication materials.
• Partner with analytics and quality improvement staff on special projects, research activities, and continuous improvement efforts.

Other Non-Essential Duties and Responsibilities

• Other duties as assigned

Qualifications

Education/Experience:

• Must be currently enrolled in or have at least 1 year experience in Public Health, Health Informatics, Data Analytics, Business Analytics, Management Information Systems, Healthcare Administration, Statistics, or a related field.

Skills:

• Strong interest in healthcare data, performance measurement, reporting, or quality improvement.
• Proficiency in Microsoft Office applications, particularly Excel.
• Beginner to intermediate skills in other tools such as R, STATA, SPSS, Tableau.
• Strong organizational skills and attention to detail.
• Willingness to ask questions, seek clarification, and learn new concepts and systems.
• Ability to work independently and collaboratively within a team environment

Working Conditions

• Must be able to maintain a hybrid work schedule during daytime hours, Monday through Friday, based on departmental and organizational needs.
• Work is primarily performed in a professional office or remote work environment and requires prolonged periods of sitting and working at a computer.
• Regular use of a computer, keyboard, mouse, telephone, and other standard office equipment is required.
• The position requires sustained attention to detail when reviewing data, preparing reports, and completing multiple assignments within established deadlines.
• Must be able to communicate and collaborate effectively through in-person meetings, telephone calls, email, and virtual platforms.

Disclaimer

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Acknowledgement

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position. Your employment with The Centers is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or The Centers, with or without cause, with or without notice, and at any time.