Healthcare Quality Improvement Specialist

St. Joseph Hospital; Lewiston (ME); On-site; USD 31,000 - 43,000; Full time

Job summary

St. Mary’s Regional Medical Center in Lewiston, ME is seeking a detail-oriented Practice Quality Specialist (PQS) to join our team and support ACO and integrated medical group quality initiatives.

You will monitor quality measures, identify gaps in patient care, and drive data-driven improvements across our patient population while collaborating with providers, clinical staff, and leadership.

Qualifications

• HS diploma or GED required.
• Associate degree in Medical Assisting or CMA certification preferred, or 3–5 years of related healthcare experience.
• 3–5 years of related work experience required.
• Knowledge of medical terminology.
• Strong computer skills (Outlook, Word, Excel, PowerPoint).
• Excellent organizational and communication skills; analytical abilities.
• Ability to travel to offsite meetings as needed.

Responsibilities

• Support quality improvement initiatives and ensure patients receive screenings, testing, and medication management for chronic conditions.
• Manage patient registries and identify gaps in care to support population health outcomes.
• Coordinate pre-visit planning and follow-up processes for appropriate testing, referrals, and preventive care.
• Review monthly quality reports and analyze performance related to quality measures and goals.
• Identify opportunities to improve clinical workflows and recommend process improvements.
• Provide training and ongoing support to providers and clinical staff on quality measures.
• Monitor quality performance and compliance with improvement initiatives.
• Collaborate with practice managers, care managers, providers, and teams to identify best practices and improve patient care.
• Serve as a communication link between clinical staff, providers, and leadership.
• Participate in payer audits and assist with quality measure documentation and compliance.
• Utilize EHRs, patient registries, and population health systems to track/analyze clinical data.

Skills

Analytical skills

Organizational skills

Communication skills

Problem-solving abilities

Independent work with collaboration

Education

Associate degree in Medical Assisting or CMA certification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

St. Mary’s Regional Medical Center in Lewiston, ME is seeking a detail-oriented Practice Quality Specialist (PQS) to join our team and support ACO and integrated medical group quality initiatives.

You will monitor quality measures, identify gaps in patient care, and drive data-driven improvements across our patient population while collaborating with providers, clinical staff, and leadership.