Healthcare Quality Improvement Program Coordinator

Eisenhower Health; Rancho Mirage (CA); On-site; USD 31,000 - 48,000; Full time

Job summary

Eisenhower Health in Rancho Mirage, CA seeks an Administrative Support Specialist for the Quality Improvement department. You will support patient safety initiatives, regulatory readiness, and data collection to improve care standards.

You will coordinate surveys, prepare metrics, and assist with regulatory compliance projects, while collaborating with healthcare professionals to ensure accurate documentation and timely reporting.

Qualifications

• Two years of experience in a healthcare office/clinical setting or quality improvement.
• High school diploma or GED; bachelor’s degree preferred.
• Strong written and verbal communication, organizational and data review skills.

Responsibilities

• Ensure compliance with Code of Conduct and resolve compliance questions.
• Provide administrative support to Quality Improvement, including meetings and minutes.
• Coordinate regulatory surveys with agencies like CDPH, CMS, and The Joint Commission.
• Collect and maintain quality metrics for regulatory, licensing, and accrediting bodies.
• Create reports and presentations for leadership.
• Collaborate to prepare quality metrics for Quality Council.
• Triage and coordinate care/insurance complaints; assist investigations.
• Plan and coordinate quality and patient safety initiatives.
• Coordinate the Good Catch program with Patient Safety.
• Perform other duties as assigned.

Skills

Communication

Healthcare office experience

Regulatory coordination

Data review

Project coordination

Documentation

Time management

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Eisenhower Health in Rancho Mirage, CA seeks an Administrative Support Specialist for the Quality Improvement department. You will support patient safety initiatives, regulatory readiness, and data collection to improve care standards.

You will coordinate surveys, prepare metrics, and assist with regulatory compliance projects, while collaborating with healthcare professionals to ensure accurate documentation and timely reporting.