Healthcare Process Improvement Leader

Ardent Health; Nashville (TN); On-site; USD 110,000 - 140,000; Full time

Job summary

Ardent Health, headquartered in Brentwood, TN, is seeking a Manager of Process Improvement to lead enterprise-wide transformation across clinical and operational functions. This role partners with executive leadership to modernize workflows, accelerate digital health adoption, and deliver measurable improvements in patient care and operational efficiency.

As a senior leader, you will drive change management strategies, align initiatives with strategy, and coach leaders to sponsor adoption.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Organizational Psychology, or a related field.
• Three years of Change Management, Project Management, and Process Improvement experience, with at least two years in a healthcare system, hospital, or payer environment.
• Deep understanding of clinical workflows, change portfolio management, and project management fundamentals.
• Exceptional stakeholder management, conflict resolution, executive communication, prioritization, risk management, and cross-functional coordination abilities.

Responsibilities

• Drives measurable improvements in operational efficiency, clinician experience, and patient care outcomes.
• Partners with executive and clinical leadership to align process improvement and change initiatives with organizational strategy.
• Develops and executes enterprise-wide organizational change management (OCM) strategies.
• Identifies change risks, anticipate resistance, and implement mitigation strategies to sustain adoption.
• Collaborates with Performance Improvement teams and SMEs to identify and resolve workflow inefficiencies.
• Leads continuous improvement initiatives using Lean Six Sigma, Value Stream Mapping, and Kaizen methodologies.
• Ensures alignment of people, processes, and technology during system implementations and enhancements.
• Translates complex strategies into clear, actionable plans for clinical, operational, and leadership audiences.
• Coaches leaders andmanagers to effectively sponsor, support, anddrive adoption of change initiatives.
• Establishes and maintains communication plans, including progress updates, success metrics, and stakeholder alignment.
• Defines,tracks,and reports key performance indicators, including adoption rates and benefit realization post-implementation.
• Manages end-to-end project execution, including planning, governance, cross-functional coordination, risk management, and delivery of milestones.

Skills

Change management

Project management

Process improvement

Stakeholder management

Cross-functional coordination

Executive communication

Lean Six Sigma

Value Stream Mapping

Kaizen

Education

Bachelor’s degree in Healthcare Administration, Business, Organizational Psychology, or a related field

Master’s Degree

Job description

Ardent Health, headquartered in Brentwood, TN, is seeking a Manager of Process Improvement to lead enterprise-wide transformation across clinical and operational functions. This role partners with executive leadership to modernize workflows, accelerate digital health adoption, and deliver measurable improvements in patient care and operational efficiency.

As a senior leader, you will drive change management strategies, align initiatives with strategy, and coach leaders to sponsor adoption.