Healthcare Performance Excellence Lead

aa067; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

City of Hope in Irvine, CA, seeks a Performance Improvement Lead to drive Lean Six Sigma projects that align with strategic goals and improve patient outcomes. You will manage initiatives from discovery through implementation, partnering with executives and department leaders.

The role demands data-driven problem solving, strong communication, and the ability to influence across a matrixed organization. Healthcare process improvement and Epic experience are preferred.

Qualifications

• Bachelor’s degree from an accredited institution in business, healthcare administration, or another relevant field.
• Three years of experience in healthcare performance or process improvement, process engineering, project management, operations, strategy, or consulting.
• Demonstrated knowledge of Lean Six Sigma performance improvement methodologies and tools.
• Ability to manage multiple projects, priorities, stakeholders, and deadlines in a matrixed organization.
• Strong relationship management, communication, organizational, innovative thinking, and critical thinking skills.
• Ability to influence stakeholders at all levels without direct authority.
• Experience with data analytics and synthesizing complex problems and root causes.
• Proficiency in Microsoft Office applications, including Visio, with advanced Excel skills.
• Lean Six Sigma Yellow Belt or Black Belt certification preferred.
• Healthcare performance or process improvement experience supporting executive-level initiatives and Epic experience preferred.

Responsibilities

• Lead performance improvement initiatives and projects that support City of Hope’s strategic goals.
• Manage a portfolio of improvement projects from discovery through implementation and continuous monitoring.
• Independently facilitate continuous improvement teams, track action plans, and help ensure improvements are achieved and sustained.
• Prioritize project needs and elevate risks, issues, decisions, and barriers to leadership in a timely manner.
• Analyze data, identify relationships among complex activities, and translate findings into actionable insights.
• Communicate project metrics and status updates clearly to stakeholders and audiences, including management.
• Serve as an internal consultant to leaders, staff, and physicians on process improvement tools, performance monitoring, and communication.
• Present concise, professional recommendations and updates to project sponsors and team members.
• Champion a culture of continuous improvement in a fast-paced, dynamic healthcare environment.
• Apply strong project management, critical thinking, communication, and relationship management skills across multiple high-level initiatives.

Skills

Lean Six Sigma

Data analytics

Project management

Change management

Stakeholder management

Communication

Critical thinking

Relationship management

Education

Bachelor's degree in business or healthcare administration

Tools

Visio

Excel

Job description

City of Hope in Irvine, CA, seeks a Performance Improvement Lead to drive Lean Six Sigma projects that align with strategic goals and improve patient outcomes. You will manage initiatives from discovery through implementation, partnering with executives and department leaders.

The role demands data-driven problem solving, strong communication, and the ability to influence across a matrixed organization. Healthcare process improvement and Epic experience are preferred.