Healthcare Optimization Services Manager

RLDatix; Chicago, Northern (IL, KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Paid holidays

Job summary

RLDatix is seeking a USA-based Optimization Services Manager to join our Professional Services team. You will work directly with healthcare clients to deliver consulting, training, and system optimization support that drives stronger outcomes with RLDatix products.

You’ll manage remote engagements, coordinate with internal teams, and help clients maximize adoption of our SaaS platform while contributing to knowledge sharing and client satisfaction.

Qualifications

• Experience in customer success within a SaaS company.
• Ability to work with software.
• Proven ability to manage multiple projects concurrently.
• Strong interpersonal skills across levels within and outside the organization.
• Independent and collaborative work style in a fast-paced environment.

Responsibilities

• Deliver remote administrative support and client training to optimize RLDatix software
• Collaborate with internal teams, including instructional designers, to support content development and delivery
• Conduct system health checks to ensure clients are getting full value from our platform
• Contribute to knowledge-sharing platforms to improve client self-service and education
• Provide project-based consulting and change management support to improve client satisfaction and system utilization

Skills

Customer success

Software proficiency

Project management

Interpersonal skills

Independent & collaborative

Job description

RLDatix is seeking a USA-based Optimization Services Manager to join our Professional Services team. You will work directly with healthcare clients to deliver consulting, training, and system optimization support that drives stronger outcomes with RLDatix products.

You’ll manage remote engagements, coordinate with internal teams, and help clients maximize adoption of our SaaS platform while contributing to knowledge sharing and client satisfaction.