Healthcare Ops General Manager: Lead Teams & Service

Integra-Healthcare-Equipment

Minnetonka (MN)

On-site

USD 85,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Health, dental, and vision benefits

Paid time off

401(k)

Professional growth opportunities

Collaborative, team-oriented culture

Job summary

Integra Healthcare Equipment in Minnetonka, MN is seeking a General Manager to lead day-to-day operations of our branch, overseeing service, warehouse, dispatch, and fleet while ensuring exceptional customer service, regulatory compliance, and team performance.

You will develop people, solve operational challenges, and drive continuous improvement across cross-functional partners, delivering safe, efficient medical equipment to patients, healthcare providers, hospices, and nursing facilities.

Qualifications

Leadership experience in healthcare operations, logistics, distribution, transportation, field service, DME, or a related industry.
Experience managing warehouse, service, dispatch, or multi-functional operational teams.
Strong coaching, communication, and employee development skills.
Ability to balance daily operational demands while driving long-term improvements.
Experience with performance metrics, quality improvement initiatives, and operational problem-solving.
Knowledge of regulatory, accreditation, safety, or compliance requirements.
Strong organizational skills and attention to detail.

Responsibilities

Lead Daily Operations
Oversee branch operations, including service, warehouse, dispatch, equipment flow, inventory, and fleet activities.
Ensure timely and efficient delivery, setup, pickup, and retrieval of medical equipment.
Monitor operational performance and implement improvements to increase efficiency and customer satisfaction.
Support cross-functional collaboration with Customer Service, Compliance, Purchasing, and other departments.
Build and Develop High-Performing Teams
Lead, coach, and develop Service Technicians, Cleaning Specialists, Dispatchers, and other operational staff.
Provide ongoing performance feedback, accountability, and mentorship.
Foster a culture of professionalism, teamwork, safety, and customer focus.
Ensure Compliance and Quality
Promote compliance with company policies, accreditation standards, and regulatory requirements.
Support audit readiness and continuous quality improvement efforts.
Drive Continuous Improvement
Monitor operational metrics and identify opportunities for improvement.
Resolve service issues and operational challenges quickly and effectively.