HealthCare Operations Project Manager- CRM Implementation

Employee Relations Associates, Inc.; Houston (TX); Remote; USD 62,000 - 76,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Holiday pay

Job summary

Employee Relations Associates, Inc. is seeking a Healthcare Operations Project Manager to support CRM implementation across healthcare operations.

This remote role focuses on the functional side of the project, ensuring business workflows are defined, requirements gathered, testing completed, and end-user readiness achieved. The ideal candidate will partner with Operations, Technology, Product, and Client Services to drive go-live readiness, manage multiple workstreams, and deliver on enterprise

Qualifications

• 3+ years of Project Management experience supporting business or operational initiatives.
• Experience in healthcare, pharmaceutical services, or related healthcare/life sciences environment.
• Previous experience leading or supporting the functional/business side of a CRM implementation from planning through go-live.
• Experience with UAT, workflow design, operational readiness, training, change management, and go-live activities.
• Strong experience leading cross-functional and matrixed project teams.

Responsibilities

• Lead healthcare operational projects from planning through implementation and go-live.
• Represent the business/operations side of CRM and enterprise system implementations.
• Gather business requirements and translate operational needs into implementation plans.
• Coordinate cross-functional teams across Operations, Technology, Product, Client Services, Compliance, Training, Quality, and other functions.
• Develop and manage project plans, timelines, milestones, risks, issues, and deliverables.
• Facilitate stakeholder meetings, requirements sessions, and readiness reviews.
• Coordinate UAT, issue tracking, and approvals; resolve implementation concerns.
• Drive operational readiness activities including process changes, documentation, and training.
• Ensure CRM functionality aligns with workflows and end-user needs.
• Maintain PMO artifacts and status reporting.

Skills

Project management

Healthcare operations

CRM implementation

Stakeholder management

UAT

Cross-functional leadership

Workflow design

Business requirements gathering

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

Job description

HealthCare Operations Project Manager- CRM Implementation

Job Description

Location: Remote
Schedule: Monday–Friday | Eastern Time business hours
Employment Type: 6-Month W2 Contract with Potential Extension
Compensation: Approximately $45–$55/hour, depending on experience

About the Opportunity

A rapidly growing healthcare organization is seeking an experienced Healthcare Operations Project Manager to support major business transformation and system implementation initiatives.

This is an Operations/Functional Project Management role — not a Technical Project Manager position.

We are looking for a Project Manager who understands healthcare operations and business workflows and has previously helped lead the functional side of a CRM implementation. This individual will partner closely with technology teams but will primarily represent the operational side of the business throughout the implementation lifecycle.

The Project Manager will work across Operations, Technology, Product, Client Services, Training, Quality, Compliance, and leadership to ensure business requirements are understood, workflows are properly designed, stakeholders remain aligned, testing and training are completed, and operational teams are fully prepared for implementation and go-live.

Projects may include CRM implementations, operational process transformation, system migrations, AI-enabled workflow enhancements, and other enterprise initiatives.

Key Responsibilities

• Lead healthcare operational projects from planning and discovery through implementation, go-live, and stabilization.
• Represent the business/operations side of CRM and enterprise system implementations.
• Partner with operational leaders and end users to gather business requirements and understand current-state and future-state workflows.
• Serve as the liaison between Operations and Technology throughout the implementation lifecycle.
• Develop and manage project plans, timelines, milestones, dependencies, risks, issues, and deliverables.
• Coordinate cross-functional teams across Operations, Technology, Product, Client Services, Compliance, Training, Quality, and other business functions.
• Facilitate stakeholder meetings, requirements sessions, workflow discussions, status meetings, and implementation-readiness reviews.
• Coordinate User Acceptance Testing (UAT), issue tracking, business approvals, and resolution of implementation-related concerns.
• Drive operational readiness activities including process changes, documentation, communications, training coordination, and go-live preparation.
• Ensure new CRM functionality and system enhancements align with operational workflows and end-user needs.
• Maintain RAID logs, project documentation, status reporting, decision logs, and other PMO artifacts.
• Identify and escalation project risks, issues, dependencies, and scope changes.
• Provide clear project updates to operational leaders, clients, technical partners, and executive stakeholders.
• Support change management and adoption efforts to ensure new systems and processes are successfully incorporated into daily operations.
• Manage multiple projects and workstreams simultaneously in a fast-paced, evolving environment.

Required Qualifications

• 3+ years of Project Management experience supporting business or operational initiatives.
• Professional experience within healthcare, pharmaceutical services, specialty pharmacy, patient support, healthcare technology, biotechnology, medical devices, or a closely related healthcare/life sciences environment.
• Previous experience leading or supporting the functional/business side of a CRM implementation from planning through go-live.
• Experience gathering business requirements and translating operational needs into implementation plans.
• Experience with UAT, workflow/process design, operational readiness, training, change management, and go-live activities.
• Strong experience leading cross-functional and matrixed project teams.
• Demonstrated ability to manage project timelines, milestones, risks, issues, dependencies, and competing priorities.
• Excellent stakeholder management, communication, facilitation, and organizational skills.
• Ability to effectively bridge the gap between business/operations teams and technical partners.
• Bachelor's degree or equivalent combination of education and relevant experience.

Preferred Qualifications

• Experience with Salesforce, Microsoft Dynamics, or another enterprise CRM platform.
• Experience within specialty pharmacy, pharmaceutical hub services, patient access, reimbursement, benefits verification, patient assistance, case management, or patient support programs.
• Experience leading operational transformation, workflow redesign, process improvement, or system migration projects.
• Experience supporting technology implementations within high-volume healthcare operations, patient services, or contact center environments.
• PMP, CAPM, or similar Project Management certification.
• Experience working within a PMO or structured project governance environment.

What We're Looking For

The ideal candidate is an Operations Project Manager who knows how technology impacts the people and processes using it every day.

You do not need to be a CRM developer, engineer, architect, or technical implementation expert. Instead, you should have experience representing the business side of an implementation — gathering requirements, understanding workflows, coordinating stakeholders, leading UAT and readiness, managing change, and ensuring operational teams are prepared when the new system goes live.

Candidates with experience supporting patient access, specialty pharmacy, pharmaceutical hub services, reimbursement, case management, or other healthcare operations are strongly encouraged to apply.

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