Healthcare Operations Executive: Patient Experience

North Side Christian Health Center; Pittsburgh (Allegheny County); On-site; USD 180,000 - 240,000; Full time

Job summary

North Side Christian Health Center is seeking a Chief Operating Officer to guide day-to-day administrative and clinical operations across primary medical care, behavioral health, and dentistry at two Pittsburgh-area locations. The COO will supervise Shared Services, drive performance, and ensure compliance with healthcare regulations while delivering a positive patient experience.

The role requires substantial leadership experience in outpatient health care, a hospital or community health center

Qualifications

• Bachelor’s degree in health management, business management, social services or a related field.
• 7+ years of operational experience, including 5+ years in outpatient health care operations.
• Minimum of 5 years supervisory experience with at least 8 direct reports.
• Experience with multi-disciplinary health care teams and FTCA/billing fundamentals.
• Familiarity with electronic medical records and practice management systems.

Responsibilities

• Oversee day-to-day administrative and clinical operations across outpatient service lines.
• Provide operational leadership to Shared Services, facilities, IT, security, admin, and quality improvement.
• Ensure regulatory compliance with HRSA, accreditation, HIPAA and safety standards.
• Lead planning, budgeting, capital projects, and vendor oversight with executive team.
• Support community health center partnerships and program development.

Skills

Operational leadership

Budget & resource management

Multidisciplinary collaboration

Regulatory compliance

Staff development

Education

Bachelor's degree in health management, business management, social services or related field

Tools

Electronic medical record (EMR) system

Job description

North Side Christian Health Center is seeking a Chief Operating Officer to guide day-to-day administrative and clinical operations across primary medical care, behavioral health, and dentistry at two Pittsburgh-area locations. The COO will supervise Shared Services, drive performance, and ensure compliance with healthcare regulations while delivering a positive patient experience.

The role requires substantial leadership experience in outpatient health care, a hospital or community health center