CHIEF OPERATING OFFICER

Christ Community Health Services; Memphis (TN); On-site; USD 180,000 - 280,000; Full time

Job summary

Christ Community Health Services in Memphis, TN seeks a strategic Chief Operating Officer to lead clinical and facilities operations and align daily activities with the organization's mission and financial goals.

In this role, you will work closely with the CEO and leadership team to plan, implement, and monitor programs, improve quality and safety, and ensure efficient service delivery across health center operations.

Qualifications

• Master's degree in business or health administration preferred.
• Minimum of five (5) years of experience in the health care administrative field.
• Experience working in FQHCs along with grants management experience preferred.

Responsibilities

• Lead health center operations and administrative plans using a coordinated, multidisciplinary approach.
• Develop and implement mission-driven strategic plans and service expansions.
• Advise CEO and executive team on strategic organizational decision-making.
• Oversee non-provider staff and ensure appropriate personnel policies.
• Represent CCHS at national, state, and local meetings as required.
• Monitor clinical activities to ensure quality, safety, and financial viability.

Skills

Health planning

Administrative management

Team leadership

Communication skills

Education

Master's degree in business or health administration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CHIEF OPERATING OFFICER

Memphis, TN, US

30+ days ago Requisition ID: 1820

POSITION SUMMARY

The Chief Operating Officer provides leadership, direction, and administration of operations, as well as day-to-day management and oversight of the organization's clinical and facilities operations, to ensure compliance with established objectives and the realization of quality, economical health care services. This position requires diligence and self‑motivation to direct the health center's clinical and administrative operations and related lines of business, and assists the CEO with implementation of the organization's strategic plan and program and facility expansion. The COO serves in the role of Chief of Staff, supporting the CEO and the Leadership Team to optimize effectiveness in time management, information processing, and decision‑making.

CCHS VALUES & CULTURE

As a faith-based Federally Qualified Health Center, Christ Community Health Services (CCHS) expects every team member to embody our core values in daily practice. These values are explicit, measurable performance expectations — how the work is done matters as much as what is done.

• Intentional Love – Extending compassionate, whole-person care to every patient, family member, and colleague.
• Devoted Service – Approaching every responsibility with humility, reliability, and a servant's heart.
• Humble Excellence – Pursuing the highest standard of clinical and professional quality while remaining teachable and Christ-centered.

Employees in this role are expected to model these values in patient interactions, team collaboration, and community engagement, in support of CCHS's healing ministry.

KEY RESPONSIBILITIES

Operational Leadership

• Assists in coordinating system services and resources to enhance effectiveness and efficiency.
• Assists the CEO, CCO, CFO, and other members of the Senior Leadership and Leadership Team in developing and implementing the health center's mission and strategic plan; promotes and reinforces the vision, mission, and core values of CCHS.
• Provides leadership in developing, planning, and implementing the health center's administrative and operational plans using a coordinated, multidisciplinary approach as set by the CEO.
• Seeks business opportunities in alignment with the mission, vision, and strategic direction of the organization.
• Assists the clinical and administrative team with program development and implementation, as well as site and service expansions, including capital projects and renovations.
• Develops, implements, and evaluates policies and procedures aimed at standardizing services to assure quality, safety, and reduction of environmental hazards for staff and clients.
• Ensures optimal function of the health center's operations in conjunction with the CCO, to improve efficiency, quality, customer satisfaction, and long‑term financial viability.
• Assists with the integration of all services (medical, dental, behavioral health, and pharmacy) in conjunction with the CCO and all clinical leaders.
• Serves as the primary administrative liaison with clinical leaders and clinicians, building relationships and assisting in monitoring performance and resolving operational issues.
• Oversees the selection, employment, development, control, and discharge of non‑provider staff and the establishment of personnel policies and practices; establishes appropriate departmentalization and delegation.
• Develops and modifies operations as necessary based on sound principles needed to remain a viable entity.
• Assists the CEO in coordinating with the board, clinical staff, and other health center personnel in monitoring clinical activities to ensure the fulfillment of the community's need for quality health care.
• Works with all levels of management to ensure organization policies and procedures are current and implemented using a systematic approach.
• Assists in developing training opportunities for staff.
• Analyzes, recommends, and supports practices seeking to improve performance on quality measures, engaging in work redesign, systems changes, and quality improvement processes.
• Seeks and evaluates process improvement information, materials, and methods to match organizational needs and adapts them for use in process improvement events.
• Assists the CEO in oversight of community outreach programs and may represent the organization on community outreach committees/groups.
• Represents CCHS at national, state, and local meetings, conferences, and conventions as required.
• Responsible for professional affiliations and professional growth and development to keep up with the latest trends in Federally Qualified Health Centers and the health care environment.
• Establishes a leadership style that is visible, approachable, and team‑oriented.
• May perform other duties and initiatives as assigned.

Chief of Staff Responsibilities

• Acts as an adviser to the CEO and executive team.
• Assists the CEO in facilitating effective strategic organizational decision‑making.
• Acts as a strategic advisor to the CEO and the leadership team.
• Acts as an approver on behalf of the CEO and leadership team within pre‑determined parameters.
• Represents the CEO in meetings, by email, and phone calls with internal and external stakeholders.
• Acts as the liaison between the CEO and other executives, clients, and stakeholders to ensure consistent communication and appropriate involvement in decision‑making.

JOBS THIS POSITION DIRECTLY SUPERVISES

Clinical and administrative operational leadership as assigned.

POSITION REQUIREMENTS

Education: Master's degree in business or health administration preferred.

Experience: Minimum of five (5) years of experience in the health care administrative field. Experience working in FQHCs along with grants management experience preferred.

Skills and Abilities

• Knowledge of the principles and practices of health planning and administrative management sufficient to lead and oversee health center operations.
• Excellent oral and written communication skills; excellent customer service skills.
• Ability to effectively manage a multidisciplinary team.
• Knowledge of the Mission, Vision, and Direction of the organization and policies of the community's health systems sufficient to interact with other health care providers.