Healthcare Operations Director – Performance

Hugh Chatham Health; Charlotte (NC); Hybrid; USD 87,000 - 131,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance

Defined contribution retirement plans

Job summary

Advocate Health in Charlotte, NC seeks an experienced operations leader to drive integrated service-line execution across multiple care locations. You will partner with service-line leadership to align workflows, staffing, and budgets while removing barriers to reliable patient care.

The role directs frontline managers, supports clinician engagement, and leads continuous improvement initiatives, ensuring alignment with organizational standards and regulatory requirements across the enterprise.

Qualifications

• Bachelor’s Degree in Healthcare or related field required.
• Typically requires 7 years of experience in operational leadership roles.
• Strong strategic thinking and leadership in healthcare environments.

Responsibilities

• Directs clinical and administrative operations across care locations to ensure policy alignment.
• Establishes operational plans, performance expectations, and routines with service-line leaders.
• Manages adherence to operating and labor budgets and drives corrective actions.
• Drives integration across care settings to improve access, capacity, and efficiency.
• Monitors KPIs and leads responses to trends and location-based initiatives.
• Oversees frontline managers, coaching and performance management.

Skills

Strategic thinking

Operational leadership

Financial analytics

Leadership through managers

Relationship building

Executive presence

Diversity & inclusion

Education

Bachelor’s Degree in Healthcare or related field

Job description

Advocate Health in Charlotte, NC seeks an experienced operations leader to drive integrated service-line execution across multiple care locations. You will partner with service-line leadership to align workflows, staffing, and budgets while removing barriers to reliable patient care.

The role directs frontline managers, supports clinician engagement, and leads continuous improvement initiatives, ensuring alignment with organizational standards and regulatory requirements across the enterprise.