Neuroscience Service Line Operations Director

Hugh Chatham Health; Chicago (IL); On-site; USD 181,810,000 - 272,787,000; Full time

Job summary

Advocate Health is seeking an experienced operations leader to oversee clinical and administrative functions across multiple care locations. You will drive service line execution, budget adherence, and workforce planning while coordinating with clinicians and leadership teams to ensure high-quality patient care.

In this role you will manage the integration of care settings, optimize coverage models, monitor KPIs, and lead continuous improvement initiatives that enhance access, throughput, and

Qualifications

• Bachelor’s Degree in Healthcare or related field required.
• Typically requires 7 years of experience in operational leadership roles.
• Strategic thinking with the ability to translate service line priorities into operational plans and measurable results.
• Strong operational leadership, execution, and performance improvement skills across complex healthcare environments.
• Financial, analytical, and problem-solving acumen, including use of data to identify risks, trends, and improvement opportunities.
• Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
• Strong relationship-building and collaboration skills, with the ability to partner effectively with clinicians, executives, and cross-functional teams.
• Executive presence and strong written and verbal communication skills.
• Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.

Responsibilities

• Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
• Exercises direct operational authority, in partnership with the service line leadership team, to establish operational plans, set performance expectations, and implement management routines across practices.
• Accountable for adherence to approved operating and labor budgets, monitoring operational performance, identifying risks and variances, and directing corrective actions to achieve financial and operational targets.
• Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency.
• Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location-based initiatives.
• Provides direct leadership to managers and supervisors, including coaching, development, and performance management, in partnership with Advocate Health Acute, Ambulatory, and Virtual Nursing and other groups as needed.
• Establishes clear leadership expectations and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.
• Directs recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders to maintain a strong and effective work environment.
• Ensures compliance with organizational policies, regulatory requirements, and standards of performance across assigned areas.
• Partners with clinician leadership and the service line leadership team to align operational execution with clinical priorities and care delivery needs.
• Supports clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination, while clinician leadership retains accountability for clinician practice and professional standards.
• Optimizes coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.
• Leads continuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through on performance gaps.
• Uses data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities across assigned locations.
• Directs workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders using Advocate Health and Clinical Services operating standards.
• Designs and directs the work of assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
• Ensures understanding of and adherence to the organization's Code of Ethical Conduct and applicable policies, regulations, and laws.
• Designs and directs the work of the assigned area(s) of responsibility. Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams.
• Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved.
• Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Skills

Strategic thinking

Operational leadership

Financial analysis

Data analysis

People leadership

Stakeholder collaboration

Executive presence

Communication

DEI commitment

Education

Bachelor’s degree in Healthcare or related field

Job description

Advocate Health is seeking an experienced operations leader to oversee clinical and administrative functions across multiple care locations. You will drive service line execution, budget adherence, and workforce planning while coordinating with clinicians and leadership teams to ensure high-quality patient care.

In this role you will manage the integration of care settings, optimize coverage models, monitor KPIs, and lead continuous improvement initiatives that enhance access, throughput, and