Healthcare Operations & Compliance Assistant

Hospice of Michigan; Big Rapids (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

Hospice of Michigan in Big Rapids, Michigan is seeking a Business Operations Assistant to support clinical teams by managing administrative, regulatory, and documentation processes within the EHR and related systems.

The role involves handling calls, coordinating with providers and families, auditing reports for regulatory compliance, maintaining forms and supplies, and assisting with onboarding while protecting patient privacy and survey readiness.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of clerical experience preferred; healthcare exposure a plus.
• Proficiency with Microsoft Office applications (Word/Excel).
• Ability to manage confidential information with discretion.
• Strong organizational and multitasking abilities.

Responsibilities

• Accurately document telephone calls and communications in the system.
• Maintain and audit EHR data to ensure compliance with regulations.
• Coordinate with clinicians, patients, families and external providers.
• Monitor and replenish medical supplies and office forms.
• Assist with onboarding and new hire orientation for site staff.

Skills

Clerical skills

MS Office

Communication

Confidentiality

Organizational skills

Education

High school diploma

Tools

EHR system

Word processing

Spreadsheet software

Job description

Hospice of Michigan in Big Rapids, Michigan is seeking a Business Operations Assistant to support clinical teams by managing administrative, regulatory, and documentation processes within the EHR and related systems.

The role involves handling calls, coordinating with providers and families, auditing reports for regulatory compliance, maintaining forms and supplies, and assisting with onboarding while protecting patient privacy and survey readiness.