Patient Services Liaison

Hospital for Special Surgery; New York (NY); On-site; USD 48,000 - 68,000; Part time

Job summary

Hospital for Special Surgery is seeking a part-time Per Diem role in New York. The base pay is $42.00/hour with eligibility for additional benefits. Candidates should have clinical education, healthcare experience, and strong customer service and communication skills.

The position emphasizes patient and family support, teamwork, and professional conduct in a fast-paced hospital setting. Per diem status reflects flexible scheduling and on-site work.

Qualifications

• Bachelor’s degree required.
• Master’s degree preferred.
• 2 years in healthcare required.
• 3 years in healthcare preferred.
• Strong customer service and communication skills.
• Experience in hospitality or concierge services preferred.

Responsibilities

• Responds compassionately and professionally to customer concerns, effectively solving problems or escalating as needed.
• Promotes a courteous and respectful environment for patients and families.
• Maintains confidentiality and privacy in compliance with HIPAA regulations.
• Demonstrates punctuality, reliability, and engagement in work duties.
• Acts as an information resource for patients, families, and visitors.
• Instructs and educates patients and/or family members as needed.
• Provides assistance, comfort, and emotional support to patients’ families.
• Strong collaboration with peers and interdisciplinary teams to ensure quality care; understands & demonstrates optimal teamwork
• Answers telephone, routes callers, takes messages, and provides routine information to callers.
• Prepares and maintains accurate records, reports, and required documentation through EPIC, Salesforce, Outlooks, EZCall, and all departmental systems.
• Follows hospital and departmental policies to maintain safe and effective operations

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Teamwork

Education

Bachelor’s degree

Master’s degree

Job description

How you move is why we’re here. ®Now more than ever.

Get back to what you need and love to do.

The possibilities are endless…

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what you do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Per Diem Part time

Compensation Range

The base pay scale for this position is $42.00 - $42.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Job Qualifications

• EDUCATION - Required
• Bachelor’s
• EDUCATION – Preferred
• Master’s in healthcare
• Master’s degree desirable (e.g. MBA, MSW, MPH or MHA)
• EXPERIENCE – Required
• 2 years in Healthcare
• EXPERIENCE – Preferred
• 3 years in Healthcare
• SKILLS - Required
• Strong customer service skills; Outstanding interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong knowledge of teamwork.
• SKILLS – Preferred
• Previous exp. in hospitality or concierge services

PHYSICAL WORKING CONDITIONS

• Standing or sitting in the same location; walking frequently throughout the unit and main campus; push patients in a wheelchair.

ENVIRONMENTAL WORKING CONDITIONS

• Located in a comfortable indoor area. Examples: executive, management, and secretarial positions.

HAZARDS

• OSHA Category 3
• Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Job Responsibilities & Expectations

Customer Service & Professional Conduct

• Skilled at shaping a positive perception of care through warm first impressions, including friendly body language, eye contact, and tone of voice.
• Responds compassionately and professionally to customer concerns, effectively solving problems or escalating as needed.
• Promotes a courteous and respectful environment for patients and families.
• Maintains confidentiality and privacy in compliance with HIPAA regulations.
• Demonstrates punctuality, reliability, and engagement in work duties.
• Is open to coaching, mentoring, and performance improvement initiatives.
• Dresses appropriately for customer service role, maintains excellent hygiene, wears ID Badge high and visible for all to see.

Patient & Family Support

• Acts as an information resource for patients, families, and visitors.
• Instructs and educates patients and/or family members as needed.
• Provides assistance, comfort, and emotional support to patients’ families.
• Tracks surgery progress and delays and proactively updates families on patient status.
• Facilitates referrals to appropriate hospital personnel based on patient/family needs.
• Recognizes and respects cultural, social, and religious beliefs in care delivery.
• Disseminates information about HSS services and community resources

Communication & Collaboration

• Strong collaboration with peers and interdisciplinary teams to ensure quality care; understands & demonstrates optimal teamwork
• Shares information about new patients or transfers to ensure team readiness and coverage.
• Coordinates, communicates with, and provides ongoing guidance and support to Atrium volunteers.
• Answers telephone, routes callers, takes messages, and provides routine information to callers.

Administrative & Operational Duties

• Prepares and maintains accurate records, reports, and required documentation through EPIC, Salesforce, Outlooks, EZCall, and all departmental systems.
• Manages time effectively to meet patient, department, and hospital needs.
• Follows hospital and departmental policies to maintain safe and effective operations

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.