Healthcare Office Operations Lead: Patient Experience & Compliance

Outreach Community Health Centers; Racine (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A community health center in Racine is seeking an Office Operations Manager to oversee daily operations, improve patient satisfaction, and ensure compliance with regulations. The ideal candidate will have a Bachelor's degree in Healthcare Administration and 3–5 years of leadership experience in healthcare office management. Responsibilities include supervising staff, managing workflows, and addressing patient concerns to enhance community relations. This role is essential for ensuring efficient service delivery in a healthcare setting.

Qualifications

• Minimum 3–5 years of leadership experience in healthcare office management.
• Experience supervising staff in a medical or dental environment.
• Proven knowledge of compliance regulations like HIPAA and OSHA.

Responsibilities

• Oversee the day-to-day operations of the front office.
• Supervise, train, and evaluate administrative/front desk staff.
• Ensure compliance with federal, state, and local regulations.
• Work with leadership to manage office budgets and expenses.

Skills

Leadership

Operational management

Customer service

Staff supervision

Compliance knowledge

Education

Bachelor’s degree in Healthcare Administration or related field

Job description

A community health center in Racine is seeking an Office Operations Manager to oversee daily operations, improve patient satisfaction, and ensure compliance with regulations. The ideal candidate will have a Bachelor's degree in Healthcare Administration and 3–5 years of leadership experience in healthcare office management. Responsibilities include supervising staff, managing workflows, and addressing patient concerns to enhance community relations. This role is essential for ensuring efficient service delivery in a healthcare setting.