Healthcare Navigator Support Specialist II

Castlight Health, Inc; Sandy (UT); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions by employer

Paid time off

Paid holidays

Tuition assistance

Job summary

apree health is seeking a customer support specialist to assist members with benefits, navigation, and provider connections. The role includes answering inquiries by phone, email, and chat, while ensuring HIPAA-compliant handling of information.

The position offers a hybrid schedule in SLC, Utah, with a compensation range of $18.00–$27.00 hourly. Preference for healthcare experience and communication skills is noted, with Spanish a plus.

Qualifications

• 1–2 years in customer support with healthcare focus
• Medical office experience preferred
• 2+ years in customer service or patient care
• Strong verbal and written communication
• Tech-savvy with mobile health apps
• Maintain 100% attendance through training and beyond
• Spanish speaking a plus

Responsibilities

• Explain benefits and connect members to programs
• Respond to inquiries via email, phone, chat
• Provide support for account access, benefits, programs, scheduling
• Resolve customer service and healthcare navigation issues
• Document interactions in Salesforce
• Outbound calls for scheduling and related duties

Skills

Customer support

Strong communication

Multitasking

Phone & email

Education

High school diploma

Tools

Salesforce Service Cloud

Google Suite

Job description

apree health is seeking a customer support specialist to assist members with benefits, navigation, and provider connections. The role includes answering inquiries by phone, email, and chat, while ensuring HIPAA-compliant handling of information.

The position offers a hybrid schedule in SLC, Utah, with a compensation range of $18.00–$27.00 hourly. Preference for healthcare experience and communication skills is noted, with Spanish a plus.