Healthcare Customer Service Manager

Advanced Health; Coos Bay (OR); On-site; USD 111,000 - 167,000; Full time

Benefits offered by this job

PTO & sick leave

Health and life insurance

401(k) and Roth retirement with match

Profit-sharing

Remote work options

Flexible scheduling

Job summary

Advanced Health in Coos Bay, OR is seeking a Healthcare Customer Service Manager to lead the daily operations of the Member Services team and ensure timely, accurate and respectful service to members and customers. This onsite role reports to the Director of Member Services and emphasizes teamwork, compliance, and quality improvement.

You will supervise staff performance, drive service improvements, and align operations with our mission while upholding privacy, HIPAA, OSHA, and related

Qualifications

• Great communicator and compassionate with ability to thrive in a fast-paced environment.
• Strong customer service mindset and teamwork oriented are essential for success.

Responsibilities

• Lead the daily operations of the Customer Service team, ensuring timely, accurate and respectful service to members and other customers.

Skills

Great communicator

Compassionate

Job description

Welcome and thank you for considering a career at Advanced Health!

We are searching for collaborative, innovative people committed to a shared community vision for health to join our team. If you value being part of a team that makes a difference, please consider joining our team!

We are committed to offering:

Competitive wages

• Paid Time Off (PTO), Sick leave, Health and life insurance, Flexible Spending- and Health Savings Account options, Tuition reimbursement, 401(k) and Roth retirement with generous employer match, and Profit-sharing

Team-oriented atmosphere that values each of our employees as an individual and their work-life balance

• Remote work options and Flexible scheduling

Every employee shares the responsibility for achieving the Quadruple Aim of health care reform: member engagement and satisfaction, improving quality of care, managing costs, and honoring diversity and equity. By focusing on the people and communities we serve, we strive to ensure the dignity, privacy and confidentiality of members, their families, co-workers, and others. All duties are performed in compliance with organization’s policies and procedure, contractual obligations, and within federal and state laws and guideline including HIPAA, OSHA, and Waste Fraud and Abuse regulations.

Advanced Health, LLC team members are employed through Advanced Health and/or DOCS Management Services.

Check out our open positions!

Position:Healthcare Customer Service Manager

Location: Coos Bay, OR

Job Id:320-DOCS.CS.05

# of Openings:1

We are currently hiring a Healthcare Customer Service Manager! If you are a great communicator, compassionate, enjoy a fast-paced work environment, and value being part of a team that makes a difference, you may be the right person for the position!

Classification:EXEMPT | Status & Schedule: FULL-TIME, MONDAY – FRIDAY, 8AM – 5PM
Location: ONSITE, this position reports to the Coos Bay Office location

Salary:$2,446.15 - $3,669.23/BI-WEEKLY
Department: MEMBER SERVICES | Reports to: DIRECTOR OF MEMBER SERVICES | Supervision Exercised: OVERSIGHT OF MEMBER SERVICES STAFF

Job Purpose: Customer Service Manager

The Customer Service Manager leads the daily operations of the Customer Service team, ensuring timely, accurate and respectful service to members and other customers. This position oversees staff performance and development, promotes compliance with organizational policies and applicable requirements and works across departments to address service needs. The manager uses member feedback and performance results to improve processes and service quality while aligning department operations with the organization’s mission and strategic goals.

Qualifications, Education, & Experience