Healthcare Member Support Specialist

Beacon Hill; Dublin (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Leave programs

Job summary

Beacon Hill is partnering with a healthcare organization to recruit a dedicated Support Representative who helps members navigate their healthcare journey. This role emphasizes assisting with benefits, claims, and provider selection, while delivering a high-quality member experience.

The position is ideal for someone who enjoys solving problems, has strong communication skills, and thrives in a customer-focused environment.

Qualifications

• Strong communication and problem-solving skills.
• Passion for helping others and delivering exceptional service.
• Ability to navigate complex situations with professionalism and empathy.

Responsibilities

• Assist members with benefits, claims, coverage, and provider-related inquiries.
• Provide guidance and support through complex healthcare situations.
• Identify opportunities to reduce healthcare costs and improve access to care.
• Advocate for members and help coordinate services to meet their needs.
• Partner with internal departments to resolve issues and improve the member experience.
• Deliver outstanding customer service with empathy, professionalism, and attention to detail.

Skills

Communication skills

Problem-solving

Empathy

Customer service experience

Job description

Beacon Hill is partnering with a healthcare organization to recruit a dedicated Support Representative who helps members navigate their healthcare journey. This role emphasizes assisting with benefits, claims, and provider selection, while delivering a high-quality member experience.

The position is ideal for someone who enjoys solving problems, has strong communication skills, and thrives in a customer-focused environment.