Healthcare Member Experience Specialist

Beacon Hill Staffing Group, LLC; Dublin (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Paid training

Job summary

Beacon Hill Staffing Group, LLC seeks a Member Experience Representative to support members with healthcare coverage, claims, and benefit questions in a contract-to-hire, full-time onsite role in the Northern Columbus area, OH.

You will explain plans clearly, resolve issues with providers and internal teams, and document interactions across multiple software platforms to improve the member journey.

Qualifications

• Strong customer service and communication skills.

Responsibilities

• Handle member communications related to healthcare benefits, eligibility, claims, and authorizations.

Skills

Customer service

Communication

Empathy

Problem solving

Phone etiquette

Microsoft Office

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

PowerPoint

Teams

Job description

Beacon Hill Staffing Group, LLC seeks a Member Experience Representative to support members with healthcare coverage, claims, and benefit questions in a contract-to-hire, full-time onsite role in the Northern Columbus area, OH.

You will explain plans clearly, resolve issues with providers and internal teams, and document interactions across multiple software platforms to improve the member journey.