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Healthcare Manager - Prescriber Services
Mindful Support Services
Seattle (WA)
On-site
USD 70,000
Full time
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Job summary
An established industry player is seeking a Healthcare Manager to lead a dynamic team supporting Nurse Practitioners in delivering high-quality mental health care. This role emphasizes operational excellence, innovative solutions, and exceptional relationship management. The ideal candidate will thrive in a fast-paced environment and be passionate about enhancing the provider experience. Join a forward-thinking company dedicated to improving access to mental healthcare and making a meaningful impact in the community. If you are a strategic leader with a commitment to service, this opportunity is perfect for you.
Benefits
Qualifications
- 5+ years of experience in team management or provider relations.
- Proven track record of managing high-performing teams.
- Strong operational mindset with process optimization skills.
Responsibilities
- Lead and develop the NP Liaison team for high performance.
- Design scalable processes to reduce administrative burdens.
- Collaborate with teams to advocate for prescriber needs.
Skills
Education
Job description
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About Mindful Support Services
We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers since we opened in 2011.
About Mindful Support Services
We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers since we opened in 2011.
We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.
About The Role
The Healthcare manager, known internally as Prescriber Services Manager plays a critical role in supporting the organization’s growing community of Nurse Practitioners (NPs), who are at the heart of delivering high-quality mental health care. Prescribers manage complex caseloads, and the NP Liaison team — under the leadership of this manager — ensures they receive proactive, personalized support tailored to the unique needs of their practices.
The Prescriber Services Manager will oversee a dynamic team currently supporting multiple offices, with plans to scale in coming years. Their primary focus will be to drive operational excellence, reduce administrative burden for prescribers, and strengthen the connection between providers and the broader organization. By deeply understanding the nuances of each NP’s workflow and challenges, the manager will design and implement creative solutions to enhance the provider experience.
This role requires a blend of strategic leadership, hands-on execution, and exceptional relationship management. The ideal candidate will think creatively, work cross-functionally, and act as a visible, trusted presence within the NP community. They will be passionate about making clinicians’ lives easier, energized by a fast-paced environment, and experienced in leading high-performing teams that deliver measurable results.
Responsibilities:
Lead, coach, and develop the NP Liaison team, ensuring high performance, strong engagement, and professional growth.
Serve as a strategic partner to prescribers, deeply understanding their workflows, needs, and pain points.
Design and implement scalable processes and creative initiatives to reduce administrative burden on NPs.
Deliver a high standard of customer service and act as a trusted, visible presence within the NP community.
Monitor team performance, establish KPIs, and regularly report on team impact and prescriber satisfaction.
Collaborate cross-functionally with clinical, operations, and technology teams to advocate for prescriber needs and drive systemic improvements.
Identify trends, inefficiencies, or gaps in support and proactively address them with innovative solutions.
Manage staffing needs and support rapid team growth, ensuring continuity of service and strong onboarding of new team members.
Foster a culture of operational excellence, continuous improvement, and accountability within the team.
Requirements
Qualifications
5+ years of experience in team management, provider relations, operations, or customer success roles.
Proven track record of successfully managing and scaling high-performing teams.
Strong operational mindset with the ability to design, implement, and optimize processes quickly.
Exceptional customer service orientation and relationship-building skills.
Creative problem-solver who can think outside the box to deliver new solutions.
Excellent communication skills (written and verbal) with the ability to influence and inspire stakeholders at all levels.
Highly organized with a bias for action and a commitment to measurable results.
The responsibilities described are notintended to bea comprehensive listof requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.
Benefits
Compensation and Benefits
75% coverage of Health, Dental & Vision benefits plan
401(k) savings plan with employer matching upon eligibility
8 paid holidays a year
15 PTO days accrued in first year
Professional and career development opportunities
Compensation evaluated consistently and opportunities for growth
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service and are committed to diversity and inclusion in the workplace. We look forward to cultivating our employees' long-term potential and encourage applicants from all industries to apply.
It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group.
Job Type: Full-time
Salary: $70,000.00
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionHealth Care Provider
- IndustriesBusiness Consulting and Services and Hospitals and Health Care
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