Healthcare IT Support Technician

Hopeclnc; Murfreesboro (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Hopeclnc is seeking an IT Support Specialist to assist Primary Care & Hope Clinic. Under supervision, you’ll install, configure, and troubleshoot computer systems and network gear to ensure uninterrupted care delivery.

You will help maintain security and HIPAA compliance, coordinate with the IT vendor, and train staff on basic IT skills while providing courteous service to patients and employees.

Qualifications

• Vocational/Technical IT degree or equivalent experience.
• Must follow HIPAA and OSHA requirements.
• Valid Tennessee driver's license and travel to other site locations.

Responsibilities

• Represent PC&HC to employees, patients, and guests with courtesy.
• Provide technical support and troubleshoot hardware/software issues.
• Maintain computer systems and train employees on basic IT procedures.
• Install, configure computers, monitors, network gear, printers, and phones.
• Troubleshoot network and peripheral problems and perform repairs where needed.
• Assist with system security and HIPAA compliance.
• Coordinate with the IT vendor to keep systems operable.
• Support QA/QI processes to improve patient care efficiency.

Skills

Technical support

Troubleshooting

Windows basics

Customer service

Education

Vocational/Technical IT degree

Tools

Network infrastructure

Computer hardware

Job description

Hopeclnc is seeking an IT Support Specialist to assist Primary Care & Hope Clinic. Under supervision, you’ll install, configure, and troubleshoot computer systems and network gear to ensure uninterrupted care delivery.

You will help maintain security and HIPAA compliance, coordinate with the IT vendor, and train staff on basic IT skills while providing courteous service to patients and employees.