Healthcare IT Support Analyst - Hybrid, Clearance Required

Ll Oefentherapie; Topeka (KS); Hybrid; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Job summary

Oracle Health Support is seeking an Associate Customer Service Solution Analyst to be the first line of contact for technical and application support for clients. The role emphasizes customer service, troubleshooting, and timely issue resolution in a fast-paced Tier 1 environment.

The position includes structured onboarding through the Client Services Academy, exposure to Oracle Health applications, and a hybrid schedule with potential in-office attendance based on business needs.

Qualifications

• 2+ years of professional experience in customer service, technical support, healthcare, or related industries.
• At least 1 year of call center and/or phone-based technical support experience
• Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems
• Strong communication and customer service skills

Responsibilities

• Serve as the first line of support for client incidents, requests, and technical issues
• Provide front-line customer support through calls, tickets, and electronic communication channels
• Investigate, troubleshoot, document, and resolve customer issues in real time
• Triage and eliminate issues using monitoring and troubleshooting tools
• Perform routine, pre-approved configuration and maintenance changes within client domains
• Gather detailed information to support issue resolution and escalation efforts
• Troubleshoot front-end application issues by shadowing end users, testing workflows, validating functionality
• Support backend troubleshooting activities including capturing log files, querying tables, updating database fields
• Maintain accurate documentation throughout the support lifecycle
• Collaborate with internal teams and customer stakeholders to support timely issue resolution
• Prioritize and manage multiple issues independently while working within a collaborative, fast-paced support environment
• Adhere to HIPAA, PECA, CHIA, Oracle Health policies, and customer security requirements

Skills

Customer service

Technical troubleshooting

Job description

Oracle Health Support is seeking an Associate Customer Service Solution Analyst to be the first line of contact for technical and application support for clients. The role emphasizes customer service, troubleshooting, and timely issue resolution in a fast-paced Tier 1 environment.

The position includes structured onboarding through the Client Services Academy, exposure to Oracle Health applications, and a hybrid schedule with potential in-office attendance based on business needs.