Healthcare IT Operations Coordinator

The Guthrie Clinic; Sayre, Northern (Bradford County, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Job summary

The Guthrie Clinic is seeking a Technical Operations Coordinator to support and troubleshoot technology across the virtual care platform, Pulse Center, and internal systems. You will act as the bridge between clinical staff, IT leadership, vendors, and partner organizations to ensure reliable, patient‑impacting services.

You will monitor ticket queues, triage issues by impact, and drive remediation across multiple teams. Travel to Guthrie sites within PA/NY is expected as part of this role.

Qualifications

• Bachelor's degree in IT, CS, Healthcare admin or related field, or equivalent experience.
• Experience in healthcare IT or health system support.
• Experience coordinating issues across teams and vendors.
• Familiarity with Windows, remote desktop/VDI, application frameworks, and endpoint support.
• Understanding of networking, authentication, incident/change management, and security basics.

Responsibilities

• Serve as primary contact for Pulse Center staff reporting issues with Artisight and nursing platform tech.
• Log, categorize, and maintain an issue registry across sites using ITSM platforms.
• Triage issues by clinical impact and assign severity to protect patient care.
• Drive remediation by tracking items to closure with SLAs and vendor commitments.
• Coordinate with Guthrie IT, clinical informatics, Pulse Center leadership, and vendors to resolve complex problems.
• Travel between Guthrie sites within PA/NY region as needed.

Skills

Healthcare IT

Vendor management

Windows OS

ITSM

ServiceNow

Jira

Microsoft 365

Teams

SharePoint

Customer service

Ticketing

Patch management

Security basics

Epic/Cerner familiarity

24/7 operations

Education

Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field

Tools

ServiceNow

Jira

Job description

The Guthrie Clinic is seeking a Technical Operations Coordinator to support and troubleshoot technology across the virtual care platform, Pulse Center, and internal systems. You will act as the bridge between clinical staff, IT leadership, vendors, and partner organizations to ensure reliable, patient‑impacting services.

You will monitor ticket queues, triage issues by impact, and drive remediation across multiple teams. Travel to Guthrie sites within PA/NY is expected as part of this role.