Healthcare IT Help Desk Specialist - EMR & User Support

USA Health; Mobile (AL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

USA Health is seeking an IT Help Desk professional to support a diverse user community across Mobile, AL. You will troubleshoot hardware, software, and EMR-related issues and provide first-level assistance via phone, email, or chat.

The role emphasizes customer service, quick resolution, and accurate ticket documentation, with opportunities to assist in end-user education and IT event support.

Qualifikationen

• High School Diploma or equivalent with 2 years related experience required
• Associate degree with IT focus preferred
• EMR systems experience preferred
• Comparable combination of education and experience may substitute for above requirements

Aufgaben

• Evaluate, troubleshoot, and resolve computer hardware, applications, and software problems for the user community
• Provide first level IT support via phone, email, or chat
• Escalate unresolved issues to the appropriate resources
• Document issues in the ticketing system and follow up with users
• Assist in end-user training and education via phone, email, or chat
• Support IT events and ensure infection control and safety standards

Kenntnisse

Customer service

Troubleshooting

Communication

Phone support

Ausbildung

High School Diploma or equivalent

2+ years related IT experience

Associate's Degree in IT (preferred)

Tools

EMR systems

Jobbeschreibung

USA Health is seeking an IT Help Desk professional to support a diverse user community across Mobile, AL. You will troubleshoot hardware, software, and EMR-related issues and provide first-level assistance via phone, email, or chat.

The role emphasizes customer service, quick resolution, and accurate ticket documentation, with opportunities to assist in end-user education and IT event support.