Healthcare IT Help Desk Specialist

Platinum-Dermatology-Partner; Anaheim (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) plan

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is hiring a Help Desk Support Agent to be the first point of contact for clinicians and staff needing IT assistance. You will troubleshoot hardware, software, and network issues, support EHR systems such as NextGen, and manage user accounts while adhering to HIPAA and security policies.

You will participate in after-hours rotations as required and contribute to ongoing IT improvements.

Qualifications

• 2–3 years of technical support in healthcare settings.
• Experience with EHR systems (NextGen) is highly desirable.
• Strong knowledge of Windows OS and Office 365 basics.

Responsibilities

• Respond promptly to IT support requests via multiple channels.
• Troubleshoot hardware, software, network, printers, and medical devices.
• Support healthcare apps including EHR, escalate complex issues.
• Manage user accounts and access rights in AD and email systems.
• Deploy and maintain computers, devices, and peripherals per security policies.
• Document activities and follow-ups in the ticketing system.
• Collaborate with IT to identify trends and improvements.

Skills

Windows OS

Office 365

Networking

Active Directory

VPN

Endpoint security

PHI security

Education

High School diploma or GED

Associate degree in IT/CS or related field

Tools

NextGen EHR

Job description

Platinum Dermatology Partners is hiring a Help Desk Support Agent to be the first point of contact for clinicians and staff needing IT assistance. You will troubleshoot hardware, software, and network issues, support EHR systems such as NextGen, and manage user accounts while adhering to HIPAA and security policies.

You will participate in after-hours rotations as required and contribute to ongoing IT improvements.