Healthcare Instructional Design & Development Specialist

CVS Health; Franklin (TN); On-site; USD 44,000 - 85,000; Full time

Job summary

CVS Health is seeking an Instructional Designer to design, develop, and deliver training programs for Medicare Operations and Sales. You will assess learning needs, create engaging content, and drive program effectiveness across multiple learning formats.

The role emphasizes collaboration with SMEs, project management, and staying current with instructional design best practices. A Bachelor's degree is required, with a preference for advanced degrees and healthcare experience.

Qualifications

• 2-5 years experience in curriculum/course development in a corporate environment.
• Experience with Tech - Basic LMS navigation, MS Office/Google Workspace, one primary authoring tool.

Responsibilities

• Designs basic instructional materials, such as e-learning modules, web-based trainings, quick reference guides, job aids, etc. to meet learning objectives and target audience needs, for Medicare Operations and Sales organizations.
• Under close supervision, assesses the effectiveness of instructional materials and training programs through formative and summative evaluation methods, making data-driven recommendations for improvements.
• Develops basic instructional content using appropriate authoring tools, multimedia elements, and interactive features.
• Contributes to the project management of instructional design and development projects, ensuring timelines, and deliverables are met, and stakeholders are engaged throughout the process.
• Analyzes training needs and performance gaps to identify requirements for instructional design and development projects.
• Coordinates with subject matter experts, stakeholders, and cross-functional teams to gather information, validate content, and ensure accuracy and alignment with organizational standards.
• Conducts research and stays updated on industry trends, best practices, and emerging technologies in instructional design and adult learning principles.
• Supports trainers, facilitators, and end-users, addressing questions, troubleshooting issues, and assisting with the implementation and delivery of training programs, including review of structure/formatting of training curriculum.
• Conducts quality assurance reviews to ensure instructional materials are error-free, technically sound, and aligned with established standards and maintains the updates of web-based trainings.

Skills

Curriculum development

LMS navigation

MS Office/Google Workspace

Authoring tool

Education

Bachelor's degree (Education, Tech, Communications, or related)

Master's degree or PhD in Instructional Design or Educational Technology

Tools

Authoring tool

Job description

CVS Health is seeking an Instructional Designer to design, develop, and deliver training programs for Medicare Operations and Sales. You will assess learning needs, create engaging content, and drive program effectiveness across multiple learning formats.

The role emphasizes collaboration with SMEs, project management, and staying current with instructional design best practices. A Bachelor's degree is required, with a preference for advanced degrees and healthcare experience.