Healthcare Inbound Support Specialist

MCS Puerto Rico; San Juan (PR); On-site; USD 28,000 - 42,000; Full time

Job summary

MCS Puerto Rico is seeking a dedicated Customer Service professional to support policyholders, members, and providers via inbound calls. You will resolve inquiries, document interactions, and ensure compliance with HIPAA and call center standards.

The role requires flexibility for rotating shifts including weekends and holidays, with emphasis on accuracy, confidentiality, and high-quality service in a fast-paced environment.

Qualifications

• Knowledge of HIPAA requirements and data privacy policies.
• Experience handling inbound calls and delivering quality service.
• Ability to meet KPIs such as productivity and schedule adherence.
• Ability to document interactions accurately for compliance.

Responsibilities

• Handle inbound calls following established call protocols to deliver quality service.
• Resolve inquiries, document interactions, and escalate when needed.
• Maintain HIPAA compliance and protect sensitive information.
• Adhere to scripts, policies, and service guidelines to ensure consistent service.
• Support initiatives to improve operational efficiency and service quality.

Skills

HIPAA compliance

Call center

Customer service

KPI adherence

Documentation

Education

Bachelor’s degree

60 college credits

High School Diploma

Job description

MCS Puerto Rico is seeking a dedicated Customer Service professional to support policyholders, members, and providers via inbound calls. You will resolve inquiries, document interactions, and ensure compliance with HIPAA and call center standards.

The role requires flexibility for rotating shifts including weekends and holidays, with emphasis on accuracy, confidentiality, and high-quality service in a fast-paced environment.