Healthcare Inbound Customer Service Agent - Remote (Winston Salem, NC)

Freddie Mac; Winston-Salem (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A top-tier employer in healthcare services seeks customer service representatives to assist inbound callers. The role emphasizes professionalism and effective communication, with training provided for candidates lacking prior healthcare experience. Offering competitive pay, comprehensive benefits, and a collaborative work environment, this position is ideal for those looking to grow within a dynamic field.

Benefits

Comprehensive benefits including Medical/Dental/Vision Insurance

Paid Time Off

401(k) contributions

Discretionary annual incentive program

Training provided

Qualifications

• Minimum 1 year of customer service experience, preferably in healthcare.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Strong communication skills required.

Responsibilities

• Address inbound callers' needs, focusing on first call resolution.
• Collaborate to resolve issues on claims and enrollment.
• Maintain accurate documentation of all interactions.

Skills

Customer service

Time management

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $15.00 per hour, depending on experience and qualifications
- Eligible for the employer's discretionary annual incentive program based on performance
- Comprehensive benefits including Medical/Dental/Vision/Life Insurance, Paid Time Off, and 401(k) contributions
- Opportunity to work in a supportive, collaborative, and inclusive workplace
- Chance to develop skills in a dynamic environment with a focus on innovation and career growth
- Training provided for candidates with no prior healthcare experience

What to Expect (Job Responsibilities):
- Address the needs of inbound callers, focusing on first call resolution
- Follow established call flows and work processes to meet government and state regulations
- Collaborate with internal partners to resolve issues related to claims, provider searches, and enrollment
- Maintain accurate documentation of all caller interactions and stay updated on call handling resources
- Display professionalism while assisting callers, including those who may be frustrated or upset

What is Required (Qualifications):
- High School Diploma or GED required
- Minimum of 1 year of previous customer service experience, preferably in healthcare
- Proficiency in Microsoft Office Suite, specifically Word and Excel
- Strong written and verbal communication skills
- Ability to manage time effectively and work under pressure

How to Stand Out (Preferred Qualifications):
- Experience using laptops and multiple applications simultaneously
- Proven ability to enter data accurately at a required speed
- Familiarity with Medicare and commercial healthcare systems

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