Customer Service Representative

XPO; Kernersville (NC); On-site; Full time

Job summary

Join a top transportation services provider as a Customer Service Representative. In this role, you'll assist customers with shipping inquiries, manage documentation, and provide strong support through various shifts. Enjoy competitive pay starting at $21.46 with full health benefits from day one.

Benefits

Full health insurance benefits on day one

Life and disability insurance

Earn up to 13 days PTO your first year

9 paid company holidays

401(k) option with company match

Education assistance

Qualifications

• 2 years of customer service experience.
• Excellent verbal and written communication skills.

Responsibilities

• Assist customers with inquiries.
• Process freight and related documentation.
• Perform general clerical duties.

Skills

Customer service experience

Strong computer skills

Typing skills

10-key skills

Verbal communication skills

Written communication skills

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Representative role at XPO

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at XPO

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends
  

Preferred qualifications:

• Excellent verbal and written communication skills
  

About the Customer Service Representative job

Pay, benefits and more:

• Pay starts at $21.46
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
  
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
  

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution
  

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
  

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.



We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.



All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.



The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.



Review XPO's candidate privacy statement here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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