Healthcare Improvement Project Manager

ICON Strategic Solutions; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Annual leave

Health insurance

Retirement planning

Employee Assistance Program (LifeWorks

Life assurance

Country-specific benefits

Job summary

ICON Strategic Solutions is seeking a seasoned program manager to oversee HCI initiatives within a sponsor-dedicated model. You will partner across Medical Affairs, E&C, and Legal to drive integrated plans, budgets, and timelines, while coordinating with external collaborators and partners to ensure successful project delivery.

You will influence stakeholders with diplomacy, monitor budgets and milestones, and synthesize data for governance forums.

Qualifications

• Bachelor's degree required.
• 5+ years of program/project management experience.
• Direct experience or exposure to healthcare/healthcare systems.
• Demonstrated ability to manage budgets, timelines and multiple workstreams with attention to detail.
• Experience with quality improvement methodologies (e.g., IHI, PDSA).
• Ability to influence with diplomacy.
• Experience with Claude and/or Co-pilot.
• Experience in public-private partnerships.
• Experience managing relationships with external partners.

Responsibilities

• Partner with HCI Leads to build and maintain integrated project plans, timelines, and budgets across multiple HCIs.
• Translate strategy into structured workplans; track deliverables, risks, and issues.
• Maintain touchpoints with external collaborators as projects ramp up or taper down.
• Coordinate cross-functional logistics across Medical Affairs, E&C, Legal, and external partners.
• Support information requests, change of scope, payments, budget tracking and milestone monitoring.
• Compile and quality-check data for HCI measurement and reporting; reflect system- and patient-level outcomes.
• Prepare materials for external meetings and governance forums; capture decisions and actions.
• Maintain HCI technology tools (trackers, dashboards) used to manage the portfolio.
• Lead landscape analyses of new disease states or HCI areas of focus.
• Identify opportunities to standardize processes and drive improvement ideas.
• Perform additional operational tasks as needed by portfolio demands.

Skills

Program management

Budget management

Cross-functional collaboration

Healthcare industry exposure

Quality improvement familiarity

Stakeholder influence

AI tools (Claude/Co-pilot)

Public-private partnerships

External partner management

Education

Bachelor's degree

Job description

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.

As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.

What You Will Do

• Partner with assigned HCI Leads to build and maintain integrated project plans, timelines, milestones, and budgets across a portfolio of concurrent HCIs
• Translate HCI strategy into structured workplans; track deliverables, dependencies, risks, opportunities and issues, and proactively flag items that need the HCI Lead's attention or execute within guardrails
• Maintain regular touchpoints with external collaborators as the projects are ramping up or tapering down to support collaborators as they navigate Lilly processes
• Coordinate cross-functional and cross-BU logistics for HCI execution, including working across Medical Affairs, E&C, Legal, and external partners (health systems, professional societies, research institutes)
• Support requests for more information, work orders, change of scope requests, payments, budget tracking and reconciliation, and milestone monitoring for assigned HCIs, including monitoring spend against plan and flagging variances; understand relevant internal/external funding regulations well enough to catch compliance issues early
• Compile, organize, and quality-check data and materials for HCI measurement and reporting, working with the HCI Lead to ensure metrics reflect both system-level change and patient-level outcomes
• Prepare and help synthesize materials for external meetings, internal leadership discussions, HCI Steering Committees and other governance forums; capture decisions and action items and drive follow-through
• Help maintain the HCI technology/ecosystem tools (e.g., trackers, dashboards, collaboration platforms) used to manage the portfolio
• Lead landscape analyses of new disease state, new HCI area of focus or new approach
• Identify opportunities to standardize or streamline recurring operational processes across the HCI portfolio and bring forward improvement ideas rather than waiting to be told what to fix
• Additional operational tasks as warranted by portfolio demands and HCI Lead needs

Your Profile

• Bachelor's degree.
• 5+ years of program/project management experience, ideally supporting complex, multi-stakeholder initiatives.
• Direct experience or meaningful exposure to healthcare, healthcare systems, or health-related programs (e.g., prior work in/with health systems, payers, provider organizations, public health, medical societies, or pharma/biotech).
• Demonstrated ability to manage budgets, timelines, and multiple workstreams simultaneously with high attention to detail and follow-through.
• Exposure to quality improvement, performance improvement, or implementation-improvement science methodology (even if not the primary role) — e.g., familiarity with IHI models, PDSA cycles, or similar frameworks
• Ability to influence with diplomacy
• High level of experience with Claude and/or Co-pilot
• Experience with public-private partnerships
• Experience in managing relationship and work plans with external partners

What ICON Can Offer You

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.