Healthcare Front Desk Supervisor: Team Lead & Patient Flow

Sonic Healthcare USA; Hilo (HI); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Free lab services for you and your de­

Job summary

Clinical Laboratories of Hawaii, LLP is seeking a front desk supervisor for our hospital-based laboratory in Hilo, HI. The role focuses on supervising reception staff to ensure excellent customer service and efficient patient flow, while coordinating daily operations and training new team members.

The ideal candidate has a high school diploma or equivalent, healthcare or medical office experience, and strong communication skills.

Qualifications

• High school diploma or equivalent is required; an associate degree is preferred.
• Previous customer service, healthcare, or medical office experience is required.
• Prior leadership or supervisory experience is preferred.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with computers, data entry, and Microsoft Office applications.
• Ability to lead a team in a fast-paced, patient-focused environment.

Responsibilities

• Supervise and support reception staff to ensure excellent customer service and efficient patient flow.
• Coordinate daily front desk operations, staffing schedules, and workflow priorities.
• Assist patients, physicians, and team members with questions, concerns, and issue resolution.
• Monitor registration, data entry, and requisition processing for accuracy and compliance.
• Train, coach, and onboard new team members while promoting a positive work environment.
• Ensure policies, procedures, and quality standards are consistently followed.
• Support departmental goals through performance monitoring and process improvements.
• This is a hospital-based laboratory environment.

Skills

Leadership

Communication

Organization

Problem-solving

Data entry

Microsoft Office

Customer service

Team leadership

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Clinical Laboratories of Hawaii, LLP is seeking a front desk supervisor for our hospital-based laboratory in Hilo, HI. The role focuses on supervising reception staff to ensure excellent customer service and efficient patient flow, while coordinating daily operations and training new team members.

The ideal candidate has a high school diploma or equivalent, healthcare or medical office experience, and strong communication skills.