Healthcare Front Desk Specialist — Patient Experience

Mount Sinai Medical Center; Key West (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Key West seeks an attentive front desk receptionist to support patient access and office operations. This role handles calls, schedules appointments, and collects basic patient information with accuracy.

The position requires a High School education and offers exposure to healthcare workflows, insurance verification, and office administration within a busy hospital setting in South Florida.

Qualifications

• High School education required.
• Experience in healthcare setting preferred.
• Excellent telephone etiquette and communication skills.
• Accurate data entry and attention to detail.
• Ability to verify insurance information and referrals.

Responsibilities

• Answers telephone promptly; forward calls to appropriate area.
• Enter patient demographics and insurance data into the system.
• Verify insurance information, referrals, and authorizations as documented.
• Check forms for completeness and correctness.
• Distribute mail accurately and schedule appointments.
• Maintain daily receipts, journals, and deposits.
• Handle petty cash and assist office coordination as needed.

Skills

Telephone etiquette

Data entry

Patient demographics

Insurance verification

Appointment scheduling

Cash handling

Education

High School

Job description

Mount Sinai Medical Center in Key West seeks an attentive front desk receptionist to support patient access and office operations. This role handles calls, schedules appointments, and collects basic patient information with accuracy.

The position requires a High School education and offers exposure to healthcare workflows, insurance verification, and office administration within a busy hospital setting in South Florida.