Healthcare First Responder Customer Service Representative

Springborn Staffing; Scarborough (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Springborn Staffing is seeking a Healthcare First Responder for our client in Scarborough, ME. This full-time, on-site role is the first contact for patients and providers, ensuring smooth communication and outstanding service in a fast-paced healthcare setting.

The position starts as a 12-week temp-to-hire contract with strong potential to convert to an internal role for the right candidate. Typical duties include answering calls, routing inquiries, greeting patients, coordinating referrals,

Qualifications

Responsibilities

• Answer and manage incoming calls in a professional and timely manner.
• Route calls and inquiries to the appropriate departments.
• Provide front desk coverage, greeting and assisting patients and visitors.
• Process and coordinate patient referrals.
• Schedule patient appointments and maintain calendars.
• Support daily administrative operations and documentation.
• Deliver excellent customer service to patients in a fast-paced healthcare setting.

Job description

Job Overview

We're seeking a customer-focused and highly organized Healthcare First Responder to join our client's team in Scarborough. This role serves as the first point of contact for patients and providers, ensuring efficient communication and exceptional service across the organization.

This is a temp-to-hire (12-week contract) opportunity that would transition to an internal position for the right candidate.

Position Details

• Full-time Monday through Friday, 8:30am to 5:00pm (40 hours per week)
• 100% on-site in Scarborough, ME

Duties

• Answer and manage incoming calls in a professional and timely manner.
• Route calls and inquiries to the appropriate departments.
• Provide front desk coverage, including greeting and assisting patients and visitors.
• Process and coordinate patient referrals.
• Schedule patient appointments and maintain accurate calendars.
• Support daily administrative operations and maintain accurate documentation.
• Deliver excellent customer service to patients while handling multiple priorities in a fast-paced healthcare environment