Healthcare Field & Member Support Specialist

Healthfirst; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits package

401k contributions

Job summary

Healthfirst is seeking a Field Service Agent to act as an in-person liaison with members and providers. You will address inquiries, de-escalate issues, educate clients, and participate in community outreach while maintaining HIPAA compliance and protecting PHI.

This role spans face-to-face, telephonic, and Omni-channel interactions within Healthfirst’s service framework. The position requires strong communication, problem-solving, and the ability to handle multiple priorities in a fast-paced

Qualifications

• High School Diploma or GED required.
• Experience in a customer service environment.
• Experience handling escalated issues and conflict resolution.
• Ability to multitask in a fast-paced setting.
• Willingness to work flexible hours including nights/weekends.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Strong verbal and written communication skills.

Responsibilities

• Provide high-quality customer service to providers and members across LOBs.
• Manage face-to-face encounters and respond to inquiries about products and services.
• Identify and de-escalate dissatisfied members/providers and resolve issues.
• Build trust through open communication with internal and external customers.
• Assist cross-functional teams on campaigns and case reviews.
• Ensure compliance with HIPAA and protect PHI confidentiality.

Skills

Customer service

Escalation handling

Multi-tasking

Flexible schedule

MS Office

Communication skills

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Microsoft Office Suite

Job description

Healthfirst is seeking a Field Service Agent to act as an in-person liaison with members and providers. You will address inquiries, de-escalate issues, educate clients, and participate in community outreach while maintaining HIPAA compliance and protecting PHI.

This role spans face-to-face, telephonic, and Omni-channel interactions within Healthfirst’s service framework. The position requires strong communication, problem-solving, and the ability to handle multiple priorities in a fast-paced