Healthcare Field Engineer

PACS; Florida; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health coverage

PTO and vacation

Financial wellness (HSAs/FSAs)

401(k) with company contributions

Employee Assistance Plan (EAP)

Job summary

PACS Group, Inc. is a holding company investing in post-acute healthcare facilities, professionals, and ancillary services.

The IT Support Engineer supports technology infrastructure and healthcare information systems across skilled nursing and senior living facilities, partnering with clinical teams to ensure reliable operations and secure access to patient data. Responsibilities include deploying and maintaining EHRs and clinical apps, implementing security controls to meet HIPAA/SOC

Qualifications

• Five+ years field IT support or infrastructure experience.
• Healthcare IT experience preferred.
• Experience in skilled nursing/post-acute/senior living healthcare environments.
• Understanding of healthcare data security, privacy, and compliance requirements (HIPAA, SOC).
• Microsoft Certified Professional (MCP) and/or MSCA or equivalent; CompTIA Network+; CompTIA Cloud+; Microsoft Cloud/Azure certifications; ITIL 4 Foundation.
• Experience with EHR systems and clinical applications is a plus.

Responsibilities

• Provide on-site and remote IT support across multiple facilities.
• Implement, maintain, and optimize EHR systems and clinical applications; ensure system integrations.
• Collaborate with clinical, operational, and business stakeholders to improve workflows.
• Maintain secure, compliant technology environments and support regulatory adherence.
• Troubleshoot hardware, software, networking, telecom, and cloud issues; deliver quality end-user support.
• Travel to facilities for infrastructure assessments, modernization, and deployments.

Skills

Azure/AWS cloud

End-user support

Windows/macOS support

iOS/macOS deployment

Printer support

Telecoms tech

Networking

Tools

SharePoint deployment

Microsoft 365

Office 365

Job description

PACS Group, Inc. is a holding company investing in post-acute healthcare facilities, professionals, and ancillary services. Founded in 2013, PACS Group is one of the largest post-acute platforms in the United States. Its independent subsidiaries operate 325 post-acute care facilities with 47,000 employees across 17 states serving over 31,000 patients daily. PACS business support division, PACS Services, provides technology and administrative support services — accounting, finance, human resources, compliance, payroll, AR/AP, legal, risk management, information technology, corporate communication, and other business advice and support — to their healthcare facilities, reducing administrative burdens so their leadership and care teams can focus on the care, well-being, and quality of life of their patients and residents. The IT Support Engineer is responsible for supporting, maintaining, and enhancing technology infrastructure and healthcare information systems across skilled nursing and senior living facilities. This role partners closely with facility and clinical teams to ensure reliable technology operations, secure access to healthcare information, and effective end-user support. The position plays a critical role in maintaining regulatory compliance, optimizing system performance, and delivering technology solutions that improve operational efficiency and patient care outcomes.

• Support and improve enterprise technology infrastructure, healthcare information systems, and end-user computing environments across multiple skilled nursing and senior living facilities.
• Implement, maintain, and optimize electronic health record (EHR) systems and other clinical applications while ensuring seamless integration within the enterprise environment.
• Collaborate with clinical, operational, and business stakeholders to understand workflow requirements and deliver technology solutions that enhance user experience and productivity.
• Maintain secure, compliant technology environments by implementing security controls, conducting risk assessments, and supporting adherence to healthcare regulatory requirements, including HIPAA and SOC standards.
• Troubleshoot and resolve complex hardware, software, networking, telecommunications, and cloud-related issues while providing exceptional technical support to end users.
• Travel to facilities to perform onsite support, infrastructure assessments, modernization initiatives, and technology deployments.
• Minimum of five (5) years of field-based IT support or infrastructure experience.
• Cloud platforms, including Microsoft Azure and/or AWS. Desktop and end-user support. Windows client operating systems, including Windows 11, Microsoft Office, and SharePoint deployment and troubleshooting. Apple iOS and macOS deployment and troubleshooting. Printer hardware and software support. Telecommunications technologies, including POTS, VoIP, fax, eFax, and ATA devices. Network configuration, administration, and troubleshooting.
• Ability to sit, stand, walk, speak, drive, and operate a computer for extended periods.
• Ability to bend, stoop, climb stairs, and work in confined spaces when installing or troubleshooting technology equipment.
• Ability to install, connect, and test networking equipment and cabling.
• Ability to travel by vehicle and airplane as needed.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Travel Requirements

• Up to 80% travel to facilities within the assigned state.
• Occasional travel to facilities in other states.
• Participation in regular on-call support rotations is required.
• Healthcare IT experience.
• Experience supporting technology environments within skilled nursing, post-acute care, senior living, or healthcare organizations.
• Understanding of healthcare technology security, compliance, and data protection requirements.
• Ability to manage multiple priorities and work effectively in diverse facility environments.
• Microsoft Certified Professional (MCP) and/or Microsoft Certified Solutions Associate (MCSA).
• CompTIA Network+.
• CompTIA Cloud+.
• Microsoft Cloud and Azure certifications.
• ITIL 4 Foundation certification.

Join PACS:

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment , we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

Together, let’s shape the future of healthcare!

At PACS, we believe our employees are our greatest asset. That’s why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.