Healthcare Field Engineer

PACS Group; South Carolina; Hybride; USD 62 000 - 70 000; Plein temps

Résumé du poste

PACS Group is seeking a remote-based IT Field Engineer for South Carolina, supporting post-acute facilities with EHR systems and healthcare applications. The role requires up to 80% travel across facilities, onsite and remote collaboration with leadership, and strong technical and communication skills.

The position covers deployment and support of end-user devices, security practices, and cloud services like Azure/AWS, with a focus on HIPAA compliance and operational reliability across locations

Qualifications

• 2+ years field engineering or 3+ years service desk experience.
• Ability to travel up to 80% to facilities.
• Experience with HIPAA/SOC security standards.
• Strong communication and organizational skills.
• Self-starter with ability to work independently.

Responsabilités

• Support and maintain healthcare information systems, EHR platforms, and clinical applications.
• Deploy, troubleshoot, and optimize end-user devices, OS, network, and cloud technologies.
• Collaborate with facility leadership to assess workflows and improve usability of tech solutions.
• Ensure secure exchange and protection of healthcare information per security standards.
• Perform facility visits, risk evaluations, and identify modernization opportunities.
• Provide responsive technical support and communicate technical concepts to non-technical audiences.

Connaissances

Field engineering

Service desk

Travel readiness

Security compliance

Communication skills

Formation

No degree required

Outils

Microsoft Azure

AWS

Active Directory

SharePoint

Windows 11

Printer support

Description du poste

Company Overview

PACS Group, Inc. is a holding company investing in post-acute healthcare facilities, professionals, and ancillary services. Founded in 2013, PACS Group is one of the largest post-acute platforms in the United States. Its independent subsidiaries operate 400 post-acute care facilities with 50,000 employees across 21 states serving over 31,000 patients daily. PACS business support division, PACS Services, provides technology and administrative support services — accounting, finance, human resources, compliance, payroll, AR/AP, legal, risk management, information technology, corporate communication, and other business advice and support — to their healthcare facilities, reducing administrative burdens so their leadership and care teams can focus on the care, well-being, and quality of life of their patients and residents. PACS is one of Utah's Best Companies to work for. It has also been recognized as one of Utah's Fastest Growing Companies for multiple years.

Key Responsibilities

• Support and maintain healthcare information systems, electronic health record (EHR) platforms, and clinical applications to ensure reliable technology operations across multiple facilities.
• Deploy, troubleshoot, and optimize end-user devices, operating systems, network infrastructure, telecommunications systems, and cloud-based technologies.
• Partner with facility leadership and healthcare professionals to assess workflow needs, improve system usability, and enhance the effectiveness of technology solutions.
• Ensure the secure exchange, accessibility, and protection of healthcare information by implementing security best practices and supporting compliance requirements, including HIPAA and SOC standards.
• Conduct facility visits, technical assessments, and risk evaluations to identify operational issues, security vulnerabilities, and opportunities for modernization and continuous improvement.
• Provide responsive technical support, communicate complex technical concepts to non-technical audiences, and build strong relationships with internal stakeholders and facility teams.

Qualifications

• Minimum of two (2) years of field engineering experience; OR Minimum of three (3) years of service desk experience demonstrating continual growth and advancement.
• Essential Physical Requirements Ability to sit, stand, walk, speak, drive, and work at a computer for extended periods. Ability to lift and carry up to 25 pounds, including computers, printers, and other IT equipment. Ability to bend, stoop, run network cables, connect and test networking equipment, and navigate stairs and crawl spaces when supporting facility infrastructure. Ability to travel by vehicle or air and transport technical equipment as required. Visual acuity sufficient to review documentation and technical information. Ability to hear and communicate effectively in person and by telephone. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Travel Requirements

Up to 80% travel to supported facilities, including locations approximately 3–4 hours from the employee's home location. Occasional travel to additional company locations as required. Participation in regular on-call rotation schedules is required.

Preferred Experience

• Managed healthcare IT experience.
• Experience supporting: Microsoft Azure and/or Amazon Web Services (AWS) Active Directory and file share administration Desktop and end-user support Windows 11, Microsoft Office, and SharePoint deployment and troubleshooting Apple iOS and macOS deployment and troubleshooting ChromeOS deployment and troubleshooting PSA and/or RMM platforms Printer hardware and software support Telecommunications technologies, including POTS, VoIP, Fax, eFax, and ATA devices Network configuration and troubleshooting

Required Knowledge, Skills, and Abilities

• Self-starter with the ability to work independently and manage competing priorities.
• Strong organizational skills with demonstrated follow-through and accountability.
• Proven track record of achieving performance objectives and delivering high-quality customer service.
• Knowledge of IT best practices and sound technical judgment.
• Strong business acumen and customer-focused mindset.
• Effective verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Strong relationship-building and stakeholder management skills.
• Ability to analyze information, solve moderately complex problems, and make sound decisions.
• Professional written and verbal communication skills.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Cloud+
• Microsoft Fundamentals certifications
• ITIL 4 Foundation
• Other industry-relevant certifications

Work Location

This position is based remotely from the employee's home address within South Carolina. Team members are expected to spend approximately 80% of their time working onsite at skilled nursing and senior living facilities throughout their designated territory. Frequent in-state travel is required, including visits to facilities located several hours from the employee's home location. All approved business travel expenses are paid or reimbursed by the company. Candidates in the Columbia, SC or Charleston, SC (Midlands or Low Country) areas preferred.

Pay

The base salary for this position is $62,000-$70,000 based on experience and location.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making.

In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.

Employment decisions are based on qualifications, merit, and business needs.