Healthcare EVS Leader: Operations & Service Excellence

Compass Group, North America; Carmel (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

TouchPoint, a member of Compass Group USA, seeks an Assistant Director of Environmental Services to assist in overseeing EVS operations at St. Vincent’s Carmel.

This leadership role focuses on maintaining a clean, safe, and compliant environment while driving service excellence and supporting frontline staff. You will partner with nursing and administrative teams to ensure high patient experience and regulatory alignment.

Qualifications

• Bachelor’s degree preferred (or equivalent experience).
• Minimum of 3+ years EVS/housekeeping management in healthcare.
• Strong customer service mindset focused on patient experience.
• Excellent organizational, problem-solving, and follow-through skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong verbal and written communication skills.
• Contract-managed services experience is a plus.
• Strong computer skills, including email and internet applications.

Responsibilities

• Support the Director in managing day-to-day EVS operations and departmental performance
• Lead and coordinate the activities of supervisors and frontline staff
• Ensure the facility remains clean, sanitary, safe, and “inspection-ready” at all times in compliance with regulatory standards
• Conduct routine inspections and evaluate facility cleanliness and conditions
• Assist with staffing plans, schedules, and workflow coordination to meet operational needs
• Partner with nursing, clinical, and administrative teams to ensure alignment and service excellence
• Support the execution of departmental projects and operational initiatives
• Maintain proper inventory levels and ensure teams have necessary supplies and equipment
• Foster a positive work environment focused on engagement, accountability, and development
• Participate in staff meetings and contribute to communication across departments
• Perform additional duties as assigned

Skills

Customer service

Organization

Problem solving

Communication

Multitasking

Fast-paced environment

Computer skills

Education

Bachelor’s degree preferred (or equivalent experience)

Job description

TouchPoint, a member of Compass Group USA, seeks an Assistant Director of Environmental Services to assist in overseeing EVS operations at St. Vincent’s Carmel.

This leadership role focuses on maintaining a clean, safe, and compliant environment while driving service excellence and supporting frontline staff. You will partner with nursing and administrative teams to ensure high patient experience and regulatory alignment.