Healthcare Equipment Delivery & Service Tech

Agiliti; Madison (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Agiliti in Madison, WI is seeking a Customer Service Technician I to securely load, transport, and deliver medical equipment to healthcare providers, and to perform basic setup and inspection. You will ensure equipment is functioning properly and remains compliant with regulatory standards.

You will educate customers at delivery, document activities for billing and inventory, and support a 24/7 schedule. The role requires a high school diploma, a valid driver’s license, and willingness to work

Qualifications

• Be 21 years of age or older, with high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license.
• Have customer service experience.
• Prior work experience in hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

Skills

Customer service

Flexibility

Education

High school diploma or equivalent

Tools

Driver's license

Basic computer skills

Job description

Agiliti in Madison, WI is seeking a Customer Service Technician I to securely load, transport, and deliver medical equipment to healthcare providers, and to perform basic setup and inspection. You will ensure equipment is functioning properly and remains compliant with regulatory standards.

You will educate customers at delivery, document activities for billing and inventory, and support a 24/7 schedule. The role requires a high school diploma, a valid driver’s license, and willingness to work