Healthcare Digital Product Manager – Customer-Driven

Highmark Health; Dover (DE); On-site; USD 73,000 - 117,000; Full time

Job summary

Highmark Health in Dover, Delaware is seeking a Product Manager who champions the customer voice throughout the product lifecycle, shaping vision and roadmap across digital products. You will bridge technology, business, and clinical stakeholders to deliver valuable digital experiences that meet customer needs and drive outcomes.

You will collaborate with digital design, development, and data analytics teams to align efforts, manage the product backlog, and articulate a clear, executable

Qualifications

• Bachelor's degree in Business, Science, Technology, Design, Healthcare or related field
• 2 years in a Business or Technical Analysis, or Digital Product Management role
• 2 years in the Healthcare Industry

Responsibilities

• Serves as the point of contact for assigned digital products.
• Collects quantitative product data and metrics through market research. Synthesizes customer research.
• Gathers product requirements and aligns them with business goals. Coordinates with stakeholders to achieve product vision. Develops high-level product strategy and direction.
• Leverages inventory of existing digital capabilities to inform approaches for product solutions.
• Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders. Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
• Serve as accountable owner for the digital products/tools as assigned.
• Coordinate with other Product Managers to ensure cross-product alignment. Collaborates with other Digital Product Managers.
• Other duties as assigned or requested.

Skills

Written communication

Interpersonal skills

Presentation skills

Organizational skills

Customer focus

Cross-functional collaboration

Conflict management

Education

Bachelor's degree

Job description

Highmark Health in Dover, Delaware is seeking a Product Manager who champions the customer voice throughout the product lifecycle, shaping vision and roadmap across digital products. You will bridge technology, business, and clinical stakeholders to deliver valuable digital experiences that meet customer needs and drive outcomes.

You will collaborate with digital design, development, and data analytics teams to align efforts, manage the product backlog, and articulate a clear, executable