Healthcare Data Team Manager - Lead, Coach & Optimize

Sutherland; Texas; On-site; USD 85,000 - 105,000; Full time

Job summary

Sutherland in Texas is seeking a talented Team Manager/Supervisor to lead our Healthcare Provider Data Management program. You will supervise daily operations, distribute workload, coach analysts, and ensure data accuracy across systems.

The role requires 2+ years of healthcare team leadership with credentialing, University certification, and excellent Excel and data-analysis skills. You will partner with client stakeholders to resolve issues and improve processes.

Qualifications

• 2+ years’ experience leading a team within the healthcare domain - experience with Credentialing.
• Must be Team Manager University certified
• Open availability
• Solid Microsoft Office experience, advanced Microsoft Excel would be preferred
• Ability to work in a fast‑paced environment
• Ability to communicate complex processes clearly, adapt training approaches to different learning styles, and build a knowledgeable, high‑performing team
• The ability to be pro‑active in developing trust and professional rapport with employees and team members; work as a team‑player
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Responsibilities

• Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development
• Ensure provider demographic and credentialing data is accurately entered and maintained in all systems
• Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards
• Provide day-to-day Leadership, coaching and performance management to analysts responsible for provider data maintenance and updates
• Monitor individual and team performance metrics, identify trends and implement action plans to address productivity or quality gaps
• Manage workflow distribution, workload prioritization, and resource allocation to meet turnaround times and operational targets
• Partner with client stakeholders and internal teams, including credentialing, training, quality assurance, and operational excellence to resolve issues and improve processes
• Manage attrition, shrinkage, and other critical metrics of the team
• Support projects involving system enhancements or process automation
• Conduct regular team meetings and individual coaching sessions to communicate performance
• Oversee the processing, validation, and maintenance of high‑volume provider data submitted through bulk rosters
• Help the team to analyze roster files to identify missing information, duplicate records, data discrepancies, and inconsistencies requiring resolution
• Utilize Excel and other data analysis tools to manipulate, validate, reconcile and report on large volumes of provider data

Skills

Team leadership

Healthcare domain knowledge

Credentialing experience

Microsoft Excel

Microsoft Office

Data analysis

Clear communication

Education

Team Manager University certified

Tools

Microsoft Excel

Microsoft Office

Data analysis tools

Job description

Sutherland in Texas is seeking a talented Team Manager/Supervisor to lead our Healthcare Provider Data Management program. You will supervise daily operations, distribute workload, coach analysts, and ensure data accuracy across systems.

The role requires 2+ years of healthcare team leadership with credentialing, University certification, and excellent Excel and data-analysis skills. You will partner with client stakeholders to resolve issues and improve processes.