Healthcare CX & Ops Optimization Consultant

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 89,000 - 176,000; Full time

Job summary

CareFirst BlueCross BlueShield seeks a Business Consultant to drive strategic programs in a changing healthcare environment. You will design, launch, and execute initiatives, collaborating across divisions to deliver value and build synergies.

The role emphasizes stakeholder communication, budgeting, and process improvement, with a focus on cross-functional teamwork and program execution.

Qualifications

• Bachelor's Degree or 4 extra years of relevant work experience.
• 5 years' experience in business development, operational technology support, or consulting.
• Experience with Salesforce or CRM platforms is preferred.

Responsibilities

• Provide subject-matter expertise across key business areas to support initiatives.
• Design and run dashboards to communicate across vertical components.
• Build relationships and coordinate with central teams to execute programs.

Skills

Project management

Budgeting

Data and metrics

Communication

Relationship management

Strategic thinking

MS Office

Education

Bachelor's Degree

Tools

Salesforce

CRM platforms

Call Center technologies

Job description

CareFirst BlueCross BlueShield seeks a Business Consultant to drive strategic programs in a changing healthcare environment. You will design, launch, and execute initiatives, collaborating across divisions to deliver value and build synergies.

The role emphasizes stakeholder communication, budgeting, and process improvement, with a focus on cross-functional teamwork and program execution.