Healthcare Customer Success Manager & Community Advocate

Valid8 Financial, Inc.; Burlingame (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Mednition in Burlingame, CA is seeking a relationship-focused Customer Success Manager dedicated to improving clinical, operational, and financial outcomes. You will be the face of Mednition to customers, building trust with hospital teams and a thriving user community.

You will translate technical achievements into executive value, leverage data to uncover insights, and collaborate with Sales, Marketing, Clinical, Product, and Engineering to ensure a seamless customer experience.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience with EHR or healthcare analytics is a plus.
• Experience communicating value of AI technologies to customers.

Responsibilities

• Build trusted advisor relationships with clinical and operational teams.
• Nurture the user community and advocate for the Voice of the Customer.
• Translate technical achievements into high-level executive value.
• Leverage data tools to identify trends and produce actionable reports.
• Collaborate across Sales, Marketing, Clinical, Product, and Engineering.
• Oversee CRM data integrity and operational workflows.
• Drive adoption and track site-level success metrics.
• Create case studies and training materials to demonstrate impact.
• Travel to hospital sites to train and build relationships as needed.
• Stay informed about industry trends and emerging technologies.

Skills

Outcomes Driven

Communication

Analytical Thinking

Industry Knowledge

Adaptability

Business Acumen

Education

Bachelor's degree in Business, Healthcare, or a related field

Tools

Salesforce

Looker Studio

Google Sheets

Data Analytics Platforms

CRM software

Job description

Mednition in Burlingame, CA is seeking a relationship-focused Customer Success Manager dedicated to improving clinical, operational, and financial outcomes. You will be the face of Mednition to customers, building trust with hospital teams and a thriving user community.

You will translate technical achievements into executive value, leverage data to uncover insights, and collaborate with Sales, Marketing, Clinical, Product, and Engineering to ensure a seamless customer experience.